External AI agent security

Learn how to monitor and govern AI agents from external providers, with visibility into third-party data flows and assurances that sensitive data stays properly isolated across your AI ecosystem.

ServiceNow AI Platform supports integrating third-party AI agents into your agentic system using the Agent2Agent (A2A) protocol or manual integration. Securing these connections requires properly scoped credentials, controlled discoverability settings, and an understanding of how external agents interact with your instance data.

Connections and credentials

The following topics describe how to set up the connections and credentials required to authorize external AI agents on your instance.

Integrating external AI agents

Integrate and configure external agents with the ServiceNow AI Platform agentic AI system using the A2A protocol and manual integration, including instance-level settings for discoverability and data access.

External agent integrations

The following topics describe how to integrate specific third-party AI agent providers with AI Agent Studio.

Create an external AI agent

Create external AI agents in AI Agent Studio to connect the ServiceNow AI Platform with third-party agentic AI providers as primary agents.

Create an external AI agent with the Agent2Agent protocol

Create external AI agents using the A2A protocol to connect third-party agentic AI providers to your instance.

Create an external AI agent by manually integrating a third-party agent in AI Agent Studio to use in agentic workflows.