--- sourceDocument: Brazil Platform security sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Platform security ft:clusterId : - psec bundleId : - psec workflow : - Platform --- # Governance and admin safeguards # Governance and admin safeguards {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Governance and admin safeguards This guidance helps ServiceNow customers prepare their instances for responsible AI deployment by ensuring readiness, maintaining domain separation, and reducing risks throughout the lifecycle of Now Assist implementations. It emphasizes the importance of verifying AI readiness before going live and maintaining ongoing alignment with organizational governance requirements. Show full answer Show less ## AI Readiness Assessment The Now Assist Readiness Evaluation app is a key tool designed to assess whether your ServiceNow instance is prepared for deploying generative AI and agentic AI, including implementations for IT Service Management (ITSM), Customer Service Management (CSM), and five Now Assist products. This app automates evaluation processes, assesses data readiness, and provides actionable insights to help accelerate adoption. * **Configuring the Evaluation:** Requires running scheduled jobs and completing guided setup steps before assessing AI readiness results. * **Using the Evaluation:** Offers actionable items with direct links to address gaps identified during readiness assessment. * **Agentic AI Assessment Dashboard:** Provides data-driven insights on readiness specific to ITSM and CSM agentic AI deployments. * **Reviewing Assessments:** Helps evaluate implementation impacts and offers tailored recommendations for agentic AI in ServiceNow Otto and for Now Assist products. ## Domain Separation Domain separation allows customers to isolate data and processes across different business units or tenants within a single ServiceNow instance, crucial for maintaining data privacy and governance in AI environments. ServiceNow supports domain separation across multiple Now Assist components: * **AI Platform:** Enables configuration of domain separation to keep organizational data isolated. * **AI Admin Hub Console:** Supports domain separation affecting configuration and visibility within the administration console. * **AI Agent Studio:** Ensures domain separation impacts AI agent workflows and data visibility appropriately. * **AI Admin Center:** Maintains domain separation for AI configurations and data access. * **Virtual Agent:** Supports domain separation to manage AI configuration and data visibility within virtual agent interactions. ## Key Outcomes * Confidently assess and address your ServiceNow instance's readiness for AI deployment using an automated evaluation app. * Maintain strict data isolation across multiple organizational units through domain separation, ensuring compliance with governance policies. * Gain actionable insights and direct remediation guidance to reduce risks and align AI implementations with your organization's governance framework. * Support responsible AI deployment across ITSM, CSM, and other Now Assist products with ongoing monitoring and governance controls. Find guidance on preparing your instance for AI deployment, maintaining domain separation, and reducing risk across your Now Assist implementation. Responsible AI deployment requires more than configuring individual features. You must verify that your instance is ready before you go live, maintain proper data separation across domains, and ensure your AI implementation stays aligned with your organization's governance requirements over time. ## AI readiness assessment {#naai-governance-and-admin-safeguards__section_readiness} The following topics describe how to use the Now Assist Readiness Evaluation app to evaluate whether your instance is prepared for generative AI and agentic AI deployment, and to identify and resolve any gaps before going live. [AI Readiness Evaluation](https://www.servicenow.com/docs/access?context=now-assist-readiness-evaluation-landing-page&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) : The Now Assist Readiness Evaluation app helps prepare your organization for implementing agentic AI for ITSM and CSM, Now Assist for five products, or both. [Exploring AI Readiness Evaluation](https://www.servicenow.com/docs/access?context=exploring-now-assist-readiness-evaluation&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) : Learn how the Now Assist Readiness Evaluation app automates assessment processes, evaluates data readiness, and provides actionable insights to help you adopt Now Assist quickly. [Configuring AI Readiness Evaluation](https://www.servicenow.com/docs/access?context=configuring-now-assist-readiness-evaluation&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) : Run the scheduled jobs and complete the guided setup configuration steps before viewing generative AI and agentic AI assessment results. [Using AI Readiness Evaluation](https://www.servicenow.com/docs/access?context=using-now-assist-readiness-evaluation&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) : Find actionable items in your implementation preparation and use direct hyperlinks to address identified gaps. [Agentic AI - Assessment dashboard tab](https://www.servicenow.com/docs/access?context=agentic-ai-assessment-dashboard&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) : Determine agentic AI readiness for IT Service Management (ITSM) and Customer Service Management (CSM) through automated, data-driven insights in the Agentic AI Assessment tab. [Reviewing your Agentic AI assessment](https://www.servicenow.com/docs/access?context=reviewing-agentic-ai-assesment&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) : Evaluate potential implementation impacts and get actionable insights for agentic AI in ServiceNow Otto for IT Service Management (ITSM) and ServiceNow Otto for Customer Service Management (CSM). [Reviewing your AI assessment](https://www.servicenow.com/docs/access?context=reviewing-now-assist-assessment&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) : Evaluate potential implementation impacts and get actionable insights for Now Assist products. ## Domain separation {#naai-governance-and-admin-safeguards__section_domain_separation} Domain separation lets you isolate data and processes across multiple business units or tenants on a single ServiceNow instance. The following topics describe domain separation support across Now Assist products. [Exploring domain separation](https://www.servicenow.com/docs/L8g~4d43mMfyCrPKW1hHhg "With domain separation you can separate data, processes, and administrative tasks into logically defined domains.") : Understand how domain separation works on the ServiceNow AI Platform and how to configure it to keep data isolated across your organization. [Domain separation in the AI Admin Hub console](https://www.servicenow.com/docs/access?context=domain-separation-in-the-now-assist-admin-console&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) : Domain separation is supported for the AI Admin Hub console. Learn how domain separation affects configuration and data visibility in the admin console. [Domain separation in AI Agent Studio](https://www.servicenow.com/docs/access?context=aia-studio-domain-separation&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) : Domain separation is supported for Now AssistAI Agent Studio. Learn how domain separation affects AI agent and agentic workflow configuration and data visibility. [Domain separation and AI Admin Center](https://www.servicenow.com/docs/access?context=domain-separation-now-assist-center&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) : Domain separation is supported for AI Admin Center. Learn how domain separation affects AI configuration and data visibility in AI Admin Center. : Domain separation is supported for Now Assist in Virtual Agent. Learn how domain separation affects AI configuration and data visibility in the virtual agent.