--- sourceDocument: Australia Platform security sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform security ft:clusterId : - psec bundleId : - psec workflow : - Platform --- # Governance and admin safeguards # Governance and admin safeguards {#ariaid-title1} * Release version: Australia * * Updated March 26, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Governance and admin safeguards This guidance helps ServiceNow customers prepare their instances for AI deployment, focusing on responsible AI usage through governance, domain separation, and risk reduction. It ensures your AI implementation aligns with organizational policies and maintains data integrity across business units. Show full answer Show less ## AI readiness assessment The **Now Assist Readiness Evaluation app** is a key tool to assess your instance's preparedness for deploying generative and agentic AI across IT Service Management (ITSM), Customer Service Management (CSM), and other Now Assist products. It automates data readiness evaluation and offers actionable insights to identify and fix gaps before going live. * **Configuring AI Readiness Evaluation:** Run scheduled jobs and complete guided setup steps to generate assessment results. * **Using AI Readiness Evaluation:** Access actionable items with direct links to address issues found during assessment. * **Agentic AI Assessment:** Utilize the assessment dashboard tab to evaluate readiness specifically for ITSM and CSM agentic AI deployments. * **Reviewing assessments:** Gain insights into potential impacts and implementation considerations for both agentic AI and Now Assist products. ## Domain separation Domain separation is crucial for isolating data and processes among multiple business units or tenants sharing a single ServiceNow instance. It ensures data privacy and governance compliance across your organization's AI deployments. * **AI Platform:** Understand and configure domain separation to maintain data isolation. * **AI Admin Hub console:** Domain separation affects configuration and visibility within the admin console. * **AI Agent Studio:** Supports domain separation for AI agent workflows and data visibility. * **AI Admin Center:** Domain separation governs AI configuration and data visibility here as well. * **ServiceNow Otto for Virtual Agent:** Domain separation applies to AI configurations and data visibility in Virtual Agent deployments. Find guidance on preparing your instance for AI deployment, maintaining domain separation, and reducing risk across your Now Assist implementation. Responsible AI deployment requires more than configuring individual features. You need to verify that your instance is ready before you go live, maintain proper data separation across domains, and ensure your AI implementation stays aligned with your organization's governance requirements over time. ## AI readiness assessment {#naai-governance-and-admin-safeguards__section_readiness} The following topics describe how to use the Now Assist Readiness Evaluation app to evaluate whether your instance is prepared for generative AI and agentic AI deployment, and to identify and resolve any gaps before going live. [AI Readiness Evaluation](https://www.servicenow.com/docs/access?context=now-assist-readiness-evaluation-landing-page&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The Now Assist Readiness Evaluation app helps prepare your organization for implementing agentic AI for ITSM and CSM, Now Assist for five products, or both. [Exploring AI Readiness Evaluation](https://www.servicenow.com/docs/access?context=exploring-now-assist-readiness-evaluation&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Learn how the Now Assist Readiness Evaluation app automates assessment processes, evaluates data readiness, and provides actionable insights to help you adopt Now Assist quickly. [Configuring AI Readiness Evaluation](https://www.servicenow.com/docs/access?context=configuring-now-assist-readiness-evaluation&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Run the scheduled jobs and complete the guided setup configuration steps before viewing generative AI and agentic AI assessment results. [Using AI Readiness Evaluation](https://www.servicenow.com/docs/access?context=using-now-assist-readiness-evaluation&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Find actionable items in your implementation preparation and use direct hyperlinks to address identified gaps. [Agentic AI - Assessment dashboard tab](https://www.servicenow.com/docs/access?context=agentic-ai-assessment-dashboard&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Determine agentic AI readiness for IT Service Management (ITSM) and Customer Service Management (CSM) through automated, data-driven insights in the Agentic AI Assessment tab. [Reviewing your Agentic AI assessment](https://www.servicenow.com/docs/access?context=reviewing-agentic-ai-assesment&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Evaluate potential implementation impacts and get actionable insights for agentic AI in ServiceNow Otto for IT Service Management (ITSM) and ServiceNow Otto for Customer Service Management (CSM). [Reviewing your AI assessment](https://www.servicenow.com/docs/access?context=reviewing-now-assist-assessment&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Evaluate potential implementation impacts and get actionable insights for Now Assist products. ## Domain separation {#naai-governance-and-admin-safeguards__section_domain_separation} Domain separation lets you isolate data and processes across multiple business units or tenants on a single ServiceNow instance. The following topics describe domain separation support across Now Assist products. [Exploring domain separation](https://www.servicenow.com/docs/YIYvcW6JyESVmb67p1~DOg "With domain separation you can separate data, processes, and administrative tasks into logically defined domains.") : Understand how domain separation works on the ServiceNow AI Platform and how to configure it to keep data isolated across your organization. [Domain separation in the AI Admin Hub console](https://www.servicenow.com/docs/access?context=domain-separation-in-the-now-assist-admin-console&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Domain separation is supported for the AI Admin Hub console. Learn how domain separation affects configuration and data visibility in the admin console. [Domain separation in AI Agent Studio](https://www.servicenow.com/docs/access?context=aia-studio-domain-separation&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Domain separation is supported for Now AssistAI Agent Studio. Learn how domain separation affects AI agent and agentic workflow configuration and data visibility. [Domain separation and AI Admin Center](https://www.servicenow.com/docs/access?context=domain-separation-now-assist-center&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Domain separation is supported for AI Admin Center. Learn how domain separation affects AI configuration and data visibility in AI Admin Center. [ServiceNow® Otto for Virtual Agent domain separation](https://www.servicenow.com/docs/access?context=na-in-va-domain-separation&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) : Domain separation is supported for Now Assist in Virtual Agent. Learn how domain separation affects AI configuration and data visibility in the virtual agent.