--- sourceDocument: Brazil Platform security sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Platform security ft:clusterId : - psec bundleId : - psec workflow : - Platform --- # ServiceNow Otto for Vault # ServiceNow Otto for Vault {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Vault ServiceNow Otto for Vault is a solution designed to streamline common data management tasks by enabling you to generate custom data patterns, verify role access for encrypted columns, and schedule data discovery jobs within a unified platform. This reduces the need to access multiple systems, improving efficiency and control over sensitive data operations. Show full answer Show less ## Key Features * **Generative AI Skills:** Allows creation and configuration of AI-driven capabilities to assist with data pattern generation and other automated tasks. * **Agentic AI Skills:** Supports AI functionalities that operate with autonomy to perform complex tasks related to data management. * **Role Access Checks:** Enables verification of user roles and permissions concerning encrypted data columns, enhancing security oversight. * **Scheduling Data Discovery:** Facilitates automated scheduling of data discovery jobs to maintain up-to-date insights into your data environment. ## Important Considerations * Some AI models and features may be restricted based on geographic location, compliance requirements (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), or market regulations. * Availability of model providers and AI capabilities varies by release and region, so staying updated on ServiceNow's documentation and knowledge base articles is essential. * The application relies on AI and machine learning, which may not always produce fully accurate or complete results. Users should apply human oversight and validate outputs before making decisions, especially in high-impact sectors like healthcare, finance, or security. * Data processed by the application may be transferred to centralized ServiceNow environments or third-party cloud providers, handled according to ServiceNow's internal policies and compliance standards. * ServiceNow collects data inputs and outputs from the application to improve AI technologies but provides customers with an option to opt out of future data collection. ## Support and Resources ServiceNow customers can access a variety of resources for troubleshooting and learning, including: * ServiceNow Community and Developer portals * ServiceNow University and Best Practices guides * ServiceNow Partners and Support portals * Known Error Portal for issue tracking These resources help customers maximize the value of Otto for Vault by providing guidance, troubleshooting assistance, and best practice recommendations. With ServiceNow Otto for Vault, you can generate custom data patterns, check role access for an encrypted column, and schedule data discovery jobs. ServiceNow Otto for Vault can make it easier for you to perform common tasks without going to multiple systems. ## Get started {#now-assist-vault-landing__cf-app-landing-get-started} |-|-| | [ExploreLearn about the generative and agentic AI skills that are available in ServiceNow Otto for Vault](https://www.servicenow.com/docs/YCnr5h5kVfBI_55qdwYh6w "With the ServiceNow Otto for Vault application, you can automate many tasks in Vault with the help of AI. These tasks include securing custom applications to improve your security posture, checking role access for an encrypted column to instance’s encryption access posture, and others.") | [ConfigureConfigure the generative and agentic AI skills in ServiceNow Otto for Vault](https://www.servicenow.com/docs/tn5q3kwqVsO1~nGMP__peA "Install the ServiceNow Otto for Vault application from the ServiceNow Store to get AI capabilities within Vault.") | | [UseUse the generative AI capabilities in ServiceNow Otto for Vault](https://www.servicenow.com/docs/aXfXRXpIAIXbNgvqZ7jtzA "The ServiceNow Otto for Vault application includes the generative AI skills and features that enable you to streamline your administrative workload.") | [UseUse the agentic AI capabilities in ServiceNow Otto for Vault](https://www.servicenow.com/docs/7VNO3FB34OkOa8E66~uFiw "Use the ServiceNow Otto for Vault agentic workflows to complete tasks autonomously.") | [ ] {#now-assist-vault-landing__table_dm1_dr1_nhc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-vault-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-vault-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-vault-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-vault-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-vault-landing__cf-app-landing-get-help} Some ServiceNow resources that can provide you with helpful information are: ServiceNow Community : [ServiceNow Community](https://community.servicenow.com/community) Developer : [developer.servicenow.com](https://developer.servicenow.com/) Impact : ServiceNow University : [ServiceNow University](https://learning.servicenow.com/now/lxp/home) Best Practices : [Best Practices](https://mynow.servicenow.com/now/best-practices/home) Partner : ServiceNow : ServiceNow Store : Support : * * [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal) {#now-assist-vault-landing__ul_hzv_5pq_xcc} ## AI limitations {#now-assist-vault-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-vault-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-vault-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-vault-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-vault-landing__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).{#now-assist-vault-landing__p_jv2_nfg_h1c}