--- sourceDocument: Australia Platform security sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform security ft:clusterId : - psec bundleId : - psec workflow : - Platform --- # ServiceNow Otto for Vault # ServiceNow Otto for Vault {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Vault ServiceNow Otto for Vault is a solution that enhances your ability to manage encrypted data within ServiceNow by enabling tasks such as generating custom data patterns, checking role access for encrypted columns, and scheduling data discovery jobs. It simplifies workflows by consolidating these functions within a single system. Show full answer Show less ## Key Features * **Generative AI Skills:** Automate and assist with data pattern generation and related tasks using AI capabilities tailored for encrypted data management. * **Agentic AI Skills:** Leverage AI-driven automation to execute scheduled data discovery and access verification tasks. * **Configuration and Usage:** Provides options to configure and utilize both generative and agentic AI skills directly within the platform to streamline encrypted data operations. ## Important Considerations * AI model availability varies by region and regulatory environment. Certain AI features may not be accessible in specific data centers (e.g., FedRAMP, NSC DOD IL5, Australia IRAP), self-hosted environments, or regulated markets. * Customers should regularly check for updates on AI model provider availability to plan deployments effectively. * The application relies on AI and machine learning, which may produce incomplete or inaccurate results; human oversight and validation are essential before making critical decisions. * Compliance with ServiceNow's AI Acceptable Use Policy is required to ensure responsible usage. ## Data Handling and Privacy * Data processed by Otto for Vault may be transferred from your ServiceNow instance to centralized environments or third-party cloud providers like Microsoft Azure, adhering to ServiceNow's internal security policies and compliance standards. * ServiceNow collects input and output data from this application to enhance AI technologies but provides customers with an option to opt out of data collection at any time. ## Support and Resources ServiceNow offers extensive support resources including the ServiceNow Community, Developer Portal, University, and Knowledge Base articles to assist with configuration, troubleshooting, and best practices for Otto for Vault and its AI capabilities. With ServiceNow Otto for Vault, you can generate custom data patterns, check role access for an encrypted column, and schedule data discovery jobs. ServiceNow Otto for Vault can make it easier for you to perform common tasks without going to multiple systems. ## Get started {#now-assist-vault-landing__cf-app-landing-get-started} |-|-| | [ExploreLearn about the generative and agentic AI skills that are available in ServiceNow Otto for Vault](https://www.servicenow.com/docs/z1dNBbhxcgQv0_t66YYOuw "With the ServiceNow Otto for Vault application, you can automate many tasks in Vault with the help of AI. These tasks include securing custom applications to improve your security posture, checking role access for an encrypted column to monitor your instance’s encryption access posture, and others.") | [ConfigureConfigure the generative and agentic AI skills in ServiceNow Otto for Vault](https://www.servicenow.com/docs/Iyi5Zc81ZlsGHTzgQIuDAw "Install the ServiceNow Otto for Vault application from the ServiceNow Store to get AI capabilities within Vault.") | | [UseUse the generative AI capabilities in ServiceNow Otto for Vault](https://www.servicenow.com/docs/~Qvhzzkl82_hmEVYlOrpAw "The ServiceNow Otto for Vault application includes the generative AI skills and features that enable you to streamline your administrative workload.") | [UseUse the agentic AI capabilities in ServiceNow Otto for Vault](https://www.servicenow.com/docs/ECPHmtJ1W6ZB6LxKfXtWWA "Use the ServiceNow Otto for Vault agentic workflows to complete tasks autonomously.") | [ ] {#now-assist-vault-landing__table_dm1_dr1_nhc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-vault-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-vault-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-vault-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-vault-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-vault-landing__cf-app-landing-get-help} Some ServiceNow resources that can provide you with helpful information are: ServiceNow Community : [ServiceNow Community](https://community.servicenow.com/community) Developer : [developer.servicenow.com](https://developer.servicenow.com/) Impact : ServiceNow University : [ServiceNow University](https://learning.servicenow.com/now/lxp/home) Best Practices : [Best Practices](https://mynow.servicenow.com/now/best-practices/home) Partner : ServiceNow : ServiceNow Store : Support : * * [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal) {#now-assist-vault-landing__ul_hzv_5pq_xcc} ## AI limitations {#now-assist-vault-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-vault-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-vault-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-vault-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-vault-landing__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#now-assist-vault-landing__p_jv2_nfg_h1c}