Generate a Certificate Signing Request

  • Release version: Australia
  • Updated May 26, 2026
  • 1 minute to read

    • Use the Generate Certificate Signing (CSR) page to create a certificate signing request to support customer-signed certificates for your instance load balancer.

    Before you begin

    Role required: admin

    The Infrastructure Security (com.glide.infrastructure_security) plugin must be installed to perform these steps. SeeInfrastructure Security for details on this plugin.

    For information on using custom URLs with ServiceNow, see Set a custom URL as the instance URL.

    Procedure

    1. Navigate to All > Infrastructure Security Settings > Generate CSR.
    2. Add one or more domains to your request.
      1. Select the Add button under the Domains heading.
      2. In the pop-up window, enter the domain and select OK.
      3. Repeat these steps as needed to add more domains.
        Note:
        Domains can be removed by selecting the X button to the left of each domain entry.
    3. Enter any information that you want included in your request in the Optional Certificate Fields.
    4. Select Submit.
      Warning:
      You can't submit a request while another request is being generated. If this issue occurs, you see a "Resource in Conflict" error. To process, cancel the current request or wait for the current request to process before submitting another.

      After selecting Submit, your instance will generate the certificate signing request. The request appears in the Generated CSR field.

      Generate CSR page with a completed request
    5. Copy the contents of the Generated CSR field.

    What to do next

    After generating the CSR, complete the following steps to install the signed certificate on your instance:

    1. Submit the CSR to your Certificate Authority (CA). The CA signs the request and returns a signed certificate file.
    2. Upload the signed certificate to your instance. See Uploading a certificate to an instance.