Instance Security Center to ServiceNow Security Center migration

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Instance Security Center to ServiceNow Security Center Migration

    The migration from Instance Security Center (ISC) to ServiceNow Security Center (SSC) is essential as ISC will be deprecated by September 2024. SSC offers enhanced security tools for maintaining and improving the security of ServiceNow deployments, ultimately strengthening compliance and user experience.

    Show full answer Show less

    Key Features

    • Security Hardening: Users can manually update security scores and configure settings from the Overview and hardening comparison pages. Automated compliance score recalculation can be scheduled via the Scheduled Script Executions table.
    • Security KPIs and Metrics: SSC enables trend monitoring of scores over time with over 65 new metrics available. Users can create targets and thresholds for metrics, accessible through the Overview and Metrics sections.
    • Security Scanner: SSC allows for manual execution of scans, scheduling, and the creation of custom scan checks and suites. Enhanced email notifications keep users informed about security events.
    • Additional Security Features: Visualize session activities through the Analytics Hub and monitor session activity via the Metrics section.

    Key Outcomes

    Transitioning to SSC enhances your organization’s security posture, providing comprehensive monitoring capabilities and user-friendly interfaces for tracking compliance and security metrics. Access to all learning resources is consolidated for ease of use, and users can opt-out of specific features as needed, ensuring a tailored security approach.

    Learn the key differences when migrating from Instance Security Center (ISC) to ServiceNow Security Center (SSC).

    Important:

    Instance Security Center is a legacy product that will reach the end of sales by September 2024. ServiceNow Security Center is the recommended solution for customers to adopt going forward. For more information, see the deprecation process article (KB0867184) in the Now Support knowledge base.

    ServiceNow Security Center (SSC) is a security application that consists of a set of purpose-built tools designed to help organizations maintain the security of their ServiceNow deployments. Using SSC, organizations can improve their security posture, strengthen their compliance levels, and do so with a seamless user experience.

    Use this document to learn about SSC enhancements in functionality and how to execute tasks in SSC that were previously done in ISC.

    Security hardening

    Feature enhancements ISC vs SSC
    User interaction updates
    • Review latest score by navigating to the Overview or hardening comparison page.
    • Manually update latest score by navigating to Overview and selecting update score.
    • Change setting configuration by selecting a setting name link on any of these pages and then make edits on the Settings detail page:
      • Overview
      • Hardening > All settings
      • Hardening > Comparison
    Set a schedule for to recalculate your compliance score Using SSC, you can set when the system triggers a refresh of your compliance score.
    1. Navigate to the Scheduled Script Executions [sysauto_script] table.
    2. Find and open the SC - Calculate Compliance Monthly record.
    3. Use the Run, Day, Time zone, and Time fields to set your preferred schedule. Fields used to configure compliance calculation schedule
    4. Select Update to save your changes.

    Security KPIs and metrics

    Feature enhancements ISC vs SSC
    Enhancements to KPIs Using SSC, you can:
    • See the trend of the score over time.
    • Monitor all KPIs and metrics using the same interface and analytical capabilities.
    Enhancements to metrics SSC includes these metrics enhancements:
    • Over 65 metrics have been added.
    • Monitor and analyze KPIs and metrics from a single user interface.
    • Create targets and thresholds for metrics.
    User interaction updates Access Metrics in SSC by navigating to Overview > Metrics, and then selecting metric from the navigation menu. Alternatively, you can navigate to All metrics.

    Security scanner

    Feature enhancements ISC vs SSC
    New functionality SSC includes these functions:
    • Manually execute scans or schedule them to run at specific times.
    • Create your own scan checks.
    • Create your own scan suite.
    • Compare the results of two scans.
    Enhanced email functionality Set up email notifications to stay informed about security events on your instance.
    User interaction updates
    • Run the Auditor scan by navigating to Overview > Scan > Suites and selecting Auditor suite from the list.
    • See scan results by navigating to Overview > Scan > Results.

    Additional security features

    Feature enhancements ISC vs SSC
    Monitor sessions functionality
    • Visualize session activities using the Analytics Hub.
    • Monitor session activity by navigating to Metrics > Sessions.
    Find resources Access all learning resources in a single page at Overview > Learning.

    Opt out of Security Center features

    To disable Security Center features on your instance, follow the steps provided in KB1702514: Guidelines to disable Instance Security Center components (while using Security Center).