` tag to be recognized. * **Content Synchronization with CDN:** The `com.glide.embeddedhelp.sync` property enables the instance to check and update help content from the CDN based on a sync frequency (default true). * **Sync Frequency:** The `com.glide.embeddedhelp.syncfrequency` specifies the number of days between content syncs with the CDN (default 15 days). * **Self-Hosted Sync:** The `com.glide.embeddedhelp.syncselfhosted` property controls whether a self-hosted instance synchronizes content with the CDN (default false). * **Content Source URL:** The `com.glide.embeddedhelp.url` property defines the location from which embedded help content is dynamically retrieved. * **Help Version:** The `com.glide.embeddedhelp.version` property specifies the version of help content displayed; if left blank, the current instance version help is shown (default "Jakarta"). * **Guided Setup Actions Persistence:** Accessible via the `sysproperties` table, the `com.glide.embeddedhelp.guidedsetup.persistactions` property lets Guided Setup actions appear on all pages rather than just the initial page (default false). ## Key Outcomes By configuring these properties, administrators can tailor the Embedded Help experience to better support users, manage content freshness, and maintain consistent help resources aligned with their instance version. Enabling video content and controlling synchronization ensures users access rich, up-to-date help materials directly within the ServiceNow interface, enhancing adoption and productivity. Embedded help is active by default on your instance. The administrator can change system properties to modify how the instance interacts with embedded help. The administrator navigates to Embedded HelpProperties to change these properties. {#embedded-help-sys-properties__table_uvm_jn2_5y__entry__2} | Name | Description | |:-|:-| | com.glide.embedded_help.auto_close | Auto-closes the help pane when the user clicks Start a Tour or Back To Guided Setup. * Type: true \| false * Default value: true {#embedded-help-sys-properties__ul_hzz_fz4_p4} | | com.glide.embedded_help.cdn_timeout | Duration in milliseconds at which a content pull from the Content Delivery Network (CDN) is timed out. * Type: integer * Default value: 2000 {#embedded-help-sys-properties__ul_gsd_s42_5y} | | com.glide.embedded_help.enabled | Enables the embedded help plugin for activation. * Type: true \| false * Default value: true {#embedded-help-sys-properties__ul_g1g_pp2_5y} | | com.glide.embedded_help.enable_video | Enables users to see embedded videos in help content. The administrator can embed video and a description, but if this property is false, the video and description are hidden in the help pane. * Type: true \| false * Default value: true {#embedded-help-sys-properties__ul_xmc_3y5_q1b} Note: When you embed video content, enclose the video embed code and description inside a `

` tag. If you disable the property, the content inside the `

` tag is hidden when the content is displayed. | | com.glide.embedded_help.sync | Enables the instance to look in the CDN for updated content when a user accesses a UI page. The instance checks the Last sync date in the topic against the specified frequency to determine whether to look in the CDN for updated content. * Type: true \| false * Default value: true {#embedded-help-sys-properties__ul_s3b_5q2_5y} If the property is disabled (false), the embedded help content is never synced with CDN topic updates. | | com.glide.embedded_help.sync_frequency | Specifies how many days must pass from the Last sync date in the topic for the embedded help process to look for updated content in the CDN. * Type: integer * Default value: 15 {#embedded-help-sys-properties__ul_mxv_dr2_5y} | | com.glide.embedded_help.sync_self_hosted | Specifies whether a self-hosted instance syncs content with the CDN. * Type: true \| false * Default value: false {#embedded-help-sys-properties__ul_rnc_np2_5y} | | com.glide.embedded_help.url | Lists the location from where embedded help is dynamically retrieved. * Type: string * Default value: varies {#embedded-help-sys-properties__ul_lbh_3r2_5y} | | com.glide.embedded_help.version | Specifies the instance version for which help is displayed. * Type: string * Default value: Jakarta {#embedded-help-sys-properties__ul_wkf_bzp_1z} If blank, displays the help for the version the instance is currently running. | [Table 1. Embedded help system properties] {#embedded-help-sys-properties__table_uvm_jn2_5y} The following system property is available by navigating to the \[sys_properties\] table. {#embedded-help-sys-properties__table_fm4_lqr_t1b__entry__2} | Name | Description | |-|-| | com.glide.embedded_help.guided_setup.persist_actions | Enables Guided Setup actions in the embedded help panel that are based on states to display on all pages. An example is the Mark as Complete action. The default behavior (false) is to only show actions on the initial Guided Setup page. * Type: true \| false * Default value: false {#embedded-help-sys-properties__ul_ks5_2q2_5y} | [ ] {#embedded-help-sys-properties__table_fm4_lqr_t1b} *[\>]: and then