--- sourceDocument: Brazil ServiceNow AI Platform user interface sourceDocumentLink: https://www.servicenow.com/docs/r/platform-user-interface Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform user interface ft:clusterId : - platux bundleId : - platux workflow : - Platform --- # Configure user experiences # Configure user experiences {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Configure user experiences The ServiceNow AI Platform offers a comprehensive set of tools to create tailored user experiences that meet your enterprise's unique needs. This includes customizable user interfaces, personalized workflows, and integrated assistance features designed to improve user engagement, efficiency, and satisfaction across various applications and devices. Show full answer Show less ## Configure UIs and Portals Leverage a versatile suite of tools to build intuitive user interfaces and portals: * Use Workspace and Core UI apps to enhance workflow and data retrieval. * Create custom menus and pages with Next Experience for a seamless, integrated UI. * Manage content and apps via the Content Management System (CMS). * Customize service catalogs easily with Service Portal, suitable for all developer skill levels, enabling customers to access needed services and products efficiently. ## Provide User Assistance Support users effectively with a variety of guidance and knowledge tools: * Onboard users smoothly with the Onboarding Experience. * Offer UI walkthroughs through Guided Tours. * Deliver step-by-step instructions using Guided Setup. * Provide on-demand help via In-Product Help resources. ## Personalize Your Experience Enhance user productivity and engagement with personalized visual tools and settings: * Visual Task Boards and Timeline Visualizations offer graphical representations of workflows and task tracking in 2D and 3D views. * Homepage administration allows fine-tuning of page rendering, user access, dashboards, and other personalized options. * Next Experience UI presents a configurable, web-based interface accessible from any device, consolidating workspaces, history, favorites, and notifications in a single pane. * Personalized landing pages adapt dynamically to user roles and preferences for immediate access to relevant data. ## Improve Agent Efficiency with Workspace Workspace UI empowers agents to resolve issues faster by providing: * Full context and AI-assisted recommendations within a unified interface. * Integrated communication tools to interact with customers without switching screens. ## Applications and Features The platform supports a range of applications and features to deliver a cohesive user experience, including: * Next Experience UI * Workspace UI * Core UI * Content Management System (CMS) * Service Portal * Adoption services * Visual Task Boards (VTB) * Timeline Visualizations Interact with ServiceNow AI Platform applications and data in the way that works best for you. ## Get started {#c_NavigationAndTheUserInterface__section_xxs_dj1_pjb} Click any of the tiles below to learn more about the variety of customizations, communications, and other options for a user experience unique to your enterprise on the ServiceNow AI Platform. |-|-|-| | [Configure UIs and Portals Build user interfaces and create custom user experiences with this versatile suite of tools.](https://www.servicenow.com/docs/hFGk_bs6GyGLB1VxLc_Kzw "Customize your interface to create an efficient, unique experience for users and customers.") | [Provide user assistance Give users assistance on the ServiceNow AI Platform with knowledge articles, step-by-step tutorials, and more.](https://www.servicenow.com/docs/cAlgF5DYzx5HT8NjYpRXZw "Adoption Services is a suite of solutions, both products and features, that provide user support and critical information at the anticipated time of need. Such services include in-product help, modals, tours, and guides that teach users how to interact with the UI pages that they’re looking at in their instance.") | [Personalize your experience Create visual timelines and task tracking.](https://www.servicenow.com/docs/HzcGicXcotBEAcd9VzHSmg "Work with various visual options for task tracking, project timelines, and homepage customizations.") | [ ] {#c_NavigationAndTheUserInterface__table_iwv_lpv_klb} ## Configure UIs and portals {#c_NavigationAndTheUserInterface__section_qwc_nbc_kvb} Improve workflow and data retrieval using Workspace and Core UI apps. Take user interface development further with custom menus and pages from the Next Experience, or integrated apps with the Content Management System. Customize catalogs at any developer skill level with Service Portal, and enable your customers to get the services and products that they need. ## Provide user assistance {#c_NavigationAndTheUserInterface__section_hlj_nbc_kvb} Inform, educate, and assist your users with a full set of guidance and knowledge apps on the ServiceNow AI Platform. Help users get familiar with the ServiceNow AI Platform using the Onboarding Experience, and give Guided Tours of the UI. Provide further assistance with step-by-step instructions from Guided Setup, and on-demand knowledge with In-Product Help. ## Personalize your experience {#c_NavigationAndTheUserInterface__section_ags_gbc_kvb} Get a graphical breakdown of workflows and give users customized views in your enterprise on the ServiceNow AI Platform. Visual Task Boards and Timeline Visualization help you manage projects, lists, and other aspects of your business, in two- or three-dimensional views. A further host of settings for users is available in Homepage administration, to fine-tune page rendering, user access, dashboards, and other options. ## Access data on any device through a configurable web-based interface {#c_NavigationAndTheUserInterface__section_kys_xfv_rjb} Access workspaces, Core UI, applications, history, and favorites through the single pane Next Experience UI. For highlights, see the [Next Experience UI landing page](https://www.servicenow.com/docs/rahvbzHlUG2jk1HHBU~BPQ "The Next Experience UI delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the ServiceNow AI Platform. The UI unifies your instance apps and reduces clicks to access the items you need to get working."). ## Provide just the data that you need {#c_NavigationAndTheUserInterface__section_z1v_jkr_qjb} Access the data that you need and get to work immediately. Next Experience landing pages are personalized according to user and role. ## Access your instance in single pane {#c_NavigationAndTheUserInterface__section_osr_35z_3sb} Navigate to modules in your instance without opening multiple windows. Favorite the modules, explore modules you visited, and search your instance. Receive web and email notifications in one location too. ## Personalize your user interface {#c_NavigationAndTheUserInterface__section_o1c_ytz_3sb} Figure 1. Next Experience preferences You can customize the UI to determine the information that you want to see, that's accessible, and in the format that works for you. ## Improve agent efficiency with Workspace {#c_NavigationAndTheUserInterface__section_v2b_jy1_yjb} Figure 2. Workspace user interface Solve issues faster with a workspace that is built to facilitate resolutions. Agents get full context and AI-assisted recommendations in a single view to resolve issues quickly. Agents can communicate with customers from the same interface while reviewing issues. ## Applications and features {#c_NavigationAndTheUserInterface__section_hln_1bc_rvb} * [Next Experience UI](https://www.servicenow.com/docs/rahvbzHlUG2jk1HHBU~BPQ "The Next Experience UI delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the ServiceNow AI Platform. The UI unifies your instance apps and reduces clicks to access the items you need to get working.") * [Workspace UI](https://www.servicenow.com/docs/6FKDmfq7BbzYj5HjTDcUSw "The Configurable Workspace UI provides a suite of tools in a single, focused work area to help you answer customer questions and resolve issues.") * [Working in Core UI](https://www.servicenow.com/docs/MVIyLWBH8Pvh93ydPMTwcA "Learn about the features of the Core UI that predated Next Experience.") * [Content Management System (CMS)](https://www.servicenow.com/docs/oN6wWBscUSXTOn7CWTYYww "The Content Management System (CMS) is a ServiceNow application that enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.") * [Service Portal](https://www.servicenow.com/docs/DtYw3p5TR1RxfcJ91LgScQ "Service Portal allows you to build a mobile-friendly self-service portal experience for your employees or customers. Service Portal is a ServiceNow AI Platform feature that is active by default and interacts with parts of the platform so users can access platform features through portals.") * [Adoption services](https://www.servicenow.com/docs/cAlgF5DYzx5HT8NjYpRXZw "Adoption Services is a suite of solutions, both products and features, that provide user support and critical information at the anticipated time of need. Such services include in-product help, modals, tours, and guides that teach users how to interact with the UI pages that they’re looking at in their instance.") * [Visual Task Boards (VTB)](https://www.servicenow.com/docs/2OeB_5Mfckt7sZMidS4TgA "Visual Task Boards (VTB) transform the navigation of lists and forms into an interactive graphical experience.") * [Timeline Visualizations](https://www.servicenow.com/docs/vcf6Rus14jBv4NFkeNk_Qg "A timeline visualization is a representation of an organization's activities over time.") {#c_NavigationAndTheUserInterface__ul_jbm_bdc_rvb}