--- sourceDocument: Brazil ServiceNow AI Platform user interface sourceDocumentLink: https://www.servicenow.com/docs/r/platform-user-interface Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform user interface ft:clusterId : - platux bundleId : - platux workflow : - Platform --- # Plugins # Document Viewer plugins {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Document Viewer plugins Document Viewer plugins enable ServiceNow customers to view and collaborate on documents directly within the ServiceNow Platform, eliminating the need to download files. These plugins enhance document management by allowing real-time collaboration, version control, and integration with Microsoft 365 services such as OneDrive and SharePoint. Users can edit, share, copy, delete, restore, and track version history of documents seamlessly within their instance. Show full answer Show less ## Key Features * **Microsoft OneDrive Integration:** Provides bi-directional synchronization of documents, enabling changes made in OneDrive or ServiceNow to reflect in both systems. * **Collaboration and Sharing:** Upload policy documents from ServiceNow to Microsoft 365 SharePoint, attach shared links to records, and support co-authoring and review in real time. * **Azure AD Spoke for IntegrationHub:** Automates user, security group, and license management in Office 365 through IntegrationHub flows designed by Process Analysts. * **Multi Provider Document Service Framework:** Offers a data model to integrate various third-party document service providers, supporting extensible document management. * **Configurable Subflows and UI Actions:** After plugin installation, customers can configure subflows in the Document actions table and invoke them via UI actions or Script Include APIs for custom workflows. ## Practical Use and Configuration To enable these capabilities, ServiceNow customers must install the following plugins: * Microsoft OneDrive Spoke * Microsoft OneDrive Document Service Spoke * Microsoft Azure AD Spoke for IntegrationHub * Multi Provider Document Service Framework Installation is performed through System Definition \> Plugins. Once installed, customers can utilize pre-built subflows or customize them to fit organizational needs. The integration supports document actions such as copy, delete, restore, and version control directly within ServiceNow. ## Key Outcomes * Improved document collaboration and version management without leaving the ServiceNow platform. * Streamlined integration with Microsoft 365 tools, enhancing productivity and document accessibility. * Automated user and group management in Office 365 through IntegrationHub, reducing administrative overhead. * Flexibility to extend document management with third-party providers via the Multi Provider Document Service Framework. With Document Viewer, you can view documents directly in the ServiceNow Platform rather than having to download them. Two new plugins enhance the experience and provide more options for document viewing. You can collaborate with other people, copy, delete, restore, and view version history directly in a ServiceNow instance. ## Overview {#doc-viewer-plugins__section_nwj_tlg_mnb} In previous ServiceNow releases, not all documents could be shared and used for team collaboration. With new plugins for the Platform Document Viewer, now you can: * Collaborate (edit, share) with Microsoft OneDrive and copy documents to your ServiceNow instance. * Upload a policy document authored in your ServiceNow instance as a Microsoft 365 document in Microsoft 365 SharePoint. * Attach shared links to a record. Clicking the link opens the document in Microsoft 365 SharePoint. * * The link can be shared with a co-worker, who can view and edit the document in real time. * The current version is also viewable in the ServiceNow instance. {#doc-viewer-plugins__ul_qt1_lqv_pnb} * Use collaboration tools such as Microsoft 365 for review and co-authoring documents. {#doc-viewer-plugins__ul_htd_bnv_pnb} ## Plugins {#doc-viewer-plugins__section_spt_vnv_pnb} To use this feature, install the following plugins: * Microsoft OneDrive Spoke * Microsoft OneDrive document service Spoke * Microsoft Azure AD Spoke for Integration Hub * Multi Provider Document Service Framework {#doc-viewer-plugins__ul_gtt_wlg_mnb} See [List of plugins (Rome)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) for a complete list of ServiceNow plugins. After installation, you can use the base system subflows or customize them. Configure the subflows in the Document actions table. Once configured, they can be invoked as UI actions from List views or can be invoked through Script Include APIs. Microsoft OneDrive integration plugin : Collaborate in Microsoft OneDrive and perform copy, delete, restore, and version actions on documents directly in a ServiceNow instance. This integration is bi-directional (performs in both directions): Changes are reflected in both Microsoft OneDrive and in the instance. Microsoft Azure AD Spoke for IntegrationHub : The [Microsoft Azure AD Spoke](https://www.servicenow.com/docs/access?context=microsoft-azure-ad-spoke&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US) for Integration Hub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate the management of users, security groups, and office groups. User management includes applying licenses that result in user provisioning into Office 365. Multi Provider Document Service Framework plugin (glide plugin) : Plugin contains the data model needed to integrate with third-party document service providers. Note: To activate a plugin: 1. Navigate to System DefinitionPlugin. 2. Enter the plugin name in the Search field. 3. Select install. {#doc-viewer-plugins__ol_aym_ml5_tnb} ## Tables {#doc-viewer-plugins__section_vcr_p4m_4nb} mp_provider_details * Provider Details Name * Provider Name * Attributes {#doc-viewer-plugins__ul_ukt_zrm_4nb} mp_document_version * Version * Document * Version Modified By * Version Last Modified {#doc-viewer-plugins__ul_t41_2sm_4nb} mp_document_activity * Document Name * Document sys_id * Document Version sys_id * Document Action * Provider Detail * Notes {#doc-viewer-plugins__ul_uq5_gsm_4nb} mp_documents * Document name * Provider Details * Attachment * URL * Description {#doc-viewer-plugins__ul_ald_hsm_4nb} mp_document_action * document_action_name * provider_detail * subflow * provider_permission {#doc-viewer-plugins__ul_zcp_msm_4nb} mp_permission_configuration * Entity_type * Entity_id * Attributes * Provider_group_id * Provider_group_name * permission {#doc-viewer-plugins__ul_hxj_btm_4nb} mp_provider_permission * permission * provider * Attributes * description {#doc-viewer-plugins__ul_sch_ctm_4nb} mp_collaborator * collaborator_attributes * collaborator_email * collaborator_id * collaborator_name * Provider_detail * user {#doc-viewer-plugins__ul_hyl_ctm_4nb} **Related concepts** * [Document Viewer](https://www.servicenow.com/docs/MRTotSEybuxEziaj~j4Vyw "Document Viewer enables you to view documents directly in the ServiceNow AI Platform rather than having to download them.") *[\>]: and then