---
sourceDocument: Brazil ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-user-interface

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Follow records

# Follow records in Next Experience {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Get notified when a work note or comment is added to a record by following it in the
classic environment in Next Experience.

## Before you begin

Role required: none

## About this task

Following records is currently supported from the classic form UI only, even when your instance uses Next Experience.

## Procedure

1. Navigate to a record in the classic environment.  
   For example, navigate to AllIncidentAssigned to me and select an incident to follow.  
   Note:  
   Following records from within a workspace isn't supported.
2. Select Follow.  
   Note:  
   To stop receiving notifications about a record, select Following/Unfollow.
{#follow-records-in-next-experience__steps_oxk_4fp_rvb}

## Result

When comments or work notes are added to the record, you receive notifications as banners and
in the Notifications menu according to your notification preferences. You can select the
notification to open the record that was updated.

The following example shows a sample notification.

**Related tasks**   

* [Configure Next Experience notification preferences](https://www.servicenow.com/docs/gr~eGeQ9UZo0SQS8Wr__yg "Set up how you receive in-product and system notifications in Next Experience.")

*[\>]: and then