--- sourceDocument: Brazil ServiceNow AI Platform user interface sourceDocumentLink: https://www.servicenow.com/docs/r/platform-user-interface Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform user interface ft:clusterId : - platux bundleId : - platux workflow : - Platform --- # Keyboard shortcuts # Next Experience keyboard shortcuts {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Next Experience keyboard shortcuts Next Experience keyboard shortcuts enable ServiceNow users to efficiently perform common actions within the user interface across different screens. These shortcuts vary depending on the browser and operating system, with Linux currently unsupported. Users can enable and customize these shortcuts to better suit their workflow, enhancing navigation and productivity within their ServiceNow instance. Show full answer Show less ## Key Features * **Shortcut Modal:** Displays keyboard shortcuts specific to the current screen, searchable by category such as Page Action, Page Navigation, Global Navigation, and General. * **Common Shortcuts:** Includes frequently used actions like opening the shortcuts modal, composing emails, creating new records, favoriting pages, impersonating users, refreshing lists, and saving records, with distinct key combinations for Windows and macOS. * **Menu Access Shortcuts:** Quick access to various menus such as All, Admin, Favorites, Help, History, Workspaces, Notifications, and the ServiceNow Otto® menu in both text and voice input modes (voice input availability controlled by user preference). * **Focus Management:** Keyboard shortcuts to apply focus to key interface elements like global search, main content, breadcrumbs, side navigation, workspace tabs, page and record tabs, contextual sidebars, activity streams, and navigation through page elements and form headings. * **Additional Shortcuts:** Shortcuts for opening the instance toolbar, Agent inbox, sidebar chat, list search and filters, OpenFrame window, cycling page layouts, expanding/collapsing panes, and replying to recent email correspondence. ## Practical Benefits for ServiceNow Customers By leveraging Next Experience keyboard shortcuts, customers can navigate their ServiceNow environment more quickly and intuitively without relying heavily on mouse interactions. This supports improved efficiency in common tasks such as record creation, communication, and application navigation. Customization options ensure that shortcuts can be tailored to individual or organizational preferences, enhancing accessibility and user satisfaction. You can use keyboard shortcuts to quickly perform common actions in the user interface. The keyboard shortcuts that display in the modal are specific to the screen you're viewing. Keyboard shortcuts depend on the browser and operating system that you're using. The Linux operating system is not currently supported.{#next-experience-keyboard-shortcuts__conref-polaris-ui} To enable keyboard shortcuts for your instance, see [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/MZgomzofAqqLoT1vUY53ng "Set up Next Experience accessibility preferences to achieve a UI that's most accessible to you."). To customize the Next Experience keyboard shortcuts for your instance, see [Customize Next Experience keyboard shortcuts](https://www.servicenow.com/docs/64PlZ2QaZU3q61TKTRjL2w "Customize Next Experience keyboard shortcuts to streamline your workflow and boost productivity. Keyboard shortcuts can also improve accessibility by reducing reliance on cursor navigation."). Learn more about Next Experience keyboard shortcuts from the following tutorial: The keyboard shortcut modal contains a search field which searches available keyboard shortcuts specific to the screen you're viewing. The available shortcuts are grouped by category: Page Action, Page Navigation, Global Navigation, and General. Figure 1. Keyboard shortcut modal ## Common Next Experience keyboard shortcuts {#next-experience-keyboard-shortcuts__section_onj_xq4_jzb} The most common key combinations for Microsoft Windows and macOS keyboards are listed in the following table. {#next-experience-keyboard-shortcuts__table_s1g_4hz_st__entry__3} | Action | Windows keyboard shortcut | macOS keyboard shortcut | |-|-|-| | Show the shortcuts for the page that you're viewing in a modal | Control+/ | Command+/ | | Compose an email | Control+Alt+e | Command+Option+e | | Create a new record | Shift+Alt+n | Shift+Option+n | | Favorite or unfavorite the current page | Control+Shift+f | Command+Shift+f | | Impersonate a user | Control+Shift+i | Command+Shift+i | | Open the instance landing page | Control+Alt+z | Command+Option+z | | Open the instance toolbar to change domains | Control+Alt+t | Command+Option+t | | Refresh the list | Shift+Alt+r | Shift+Option+r | | Save the record | Control+s | Command+s | [Table 1. Common Next Experience keyboard shortcuts] {#next-experience-keyboard-shortcuts__table_s1g_4hz_st} ## Next Experience keyboard shortcuts for showing menus {#next-experience-keyboard-shortcuts__section_hrv_zq4_jzb} The keyboard shortcuts for showing menus for Microsoft Windows and macOS are listed in the following table. {#next-experience-keyboard-shortcuts__table_tk1_2d3_jzb__entry__3} | Open this menu | Windows keyboard shortcut | macOS keyboard shortcut | |-|-|-| | All menu | Control+Alt+a | Command+Option+a | | Admin menu | Control+Shift+a | Command+Shift+a | | Favorites menu | Control+Alt+f | Command+Option+f | | Help menu | Control+Shift+/ | Command+Shift+/ | | History menu | Control+Alt+h | Command+Option+h | | Workspaces menu | Control+Alt+w | Command+Option+w | | Notifications menu | Control+Shift+k | Command+Shift+k | | ServiceNow Otto® menu (text entry mode) | Alt+Shift+a | Option+Shift+a | | ServiceNow Otto® menu (voice input mode) Note: Availability of voice input mode in the ServiceNow Otto® menu is controlled by a user preference. For more information, see [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/MZgomzofAqqLoT1vUY53ng "Set up Next Experience accessibility preferences to achieve a UI that's most accessible to you."). | Alt+Shift+v | Option+Shift+v | | User profile menu | Control+Shift+u | Command+Shift+u | [Table 2. Next Experience keyboard shortcuts for showing menus] {#next-experience-keyboard-shortcuts__table_tk1_2d3_jzb} ## Next Experience keyboard shortcuts for applying focus {#next-experience-keyboard-shortcuts__section_cpy_br4_jzb} The keyboard shortcuts for applying focus for Microsoft Windows and macOS are listed in the following table. {#next-experience-keyboard-shortcuts__table_mjj_3d3_jzb__entry__3} | Apply focus | Windows keyboard shortcut | macOS keyboard shortcut | |-|-|-| | Global search | Control+Alt+g | Command+Option+g | | Main content of a page | Control+Alt+p | Command+Option+p | | Breadcrumb navigation | Control+Shift+c | Command+Shift+c | | Side navigation page | Control+Alt+1 | Command+Option+1 | | Workspace tab | Control+Alt+2 | Command+Option+2 | | Page tab | Control+Alt+3 | Command+Option+3 | | Record tab | Control+Alt+4 | Command+Option+4 | | Contextual sidebar | Shift+Alt+x | Shift+Option+x | | Activity Stream Compose text field | Shift+Alt+c | Shift+Option+c | | First action button | Shift+Alt+t | Shift+Option+t | | First field in the form | Shift+Alt+f | Shift+Option+f | | First tile in the Activity Stream | Control+Alt+x | Command+Option+x | | Move focus forward through major elements of the page | Control+j | Command+j | | Move focus backward through major elements of the page | Control+Shift+j | Command+Shift+j | | Move focus through the headings of the form | Shift+Alt+h | Shift+Option+h | [Table 3. Next Experience keyboard shortcuts for applying focus] {#next-experience-keyboard-shortcuts__table_mjj_3d3_jzb} ## Additional Next Experience keyboard shortcuts {#next-experience-keyboard-shortcuts__section_ugb_dr4_jzb} Additional keyboard shortcuts for Microsoft Windows and macOS are listed in the following table. {#next-experience-keyboard-shortcuts__table_iyx_md3_jzb__entry__3} | Action | Windows keyboard shortcut | macOS keyboard shortcut | |-|-|-| | Open the instance toolbar to change domains | Control+Alt+t | Command+Option+t | | Open the Agent inbox | Shift+Alt+i | Shift+Option+i | | Open the sidebar discussions chat | Shift+Alt+d | Shift+Option+d | | Open the list search | Shift+Alt+s | Shift+Option+s | | Open the list filter | Shift+Alt+b | Shift+Option+b | | Open the OpenFrame window | Shift+Alt+z | Shift+Option+z | | Cycle through the page layouts | Shift+Alt+l | Shift+Option+l | | Expand/collapse the resizable pane | Shift+Alt+p | Shift+Option+p | | Reply to the most recent email correspondence | Shift+Alt+e | Shift+Option+e | [Table 4. Additional Next Experience keyboard shortcuts] {#next-experience-keyboard-shortcuts__table_iyx_md3_jzb}