--- sourceDocument: Brazil ServiceNow AI Platform user interface sourceDocumentLink: https://www.servicenow.com/docs/r/platform-user-interface Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform user interface ft:clusterId : - platux bundleId : - platux workflow : - Platform --- # Next Experience UI # Next Experience UI {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Next Experience UI The Next Experience UI offers a modern, personalized interface designed to boost productivity, enhance user engagement, and deliver insights across the ServiceNow AI Platform. It simplifies navigation by unifying apps and reducing the number of clicks needed to access essential functions, creating a streamlined user experience. Show full answer Show less ## Key Features * **Unified Navigation:** Centralizes app shell elements such as contextual app pills, menus, notifications, and search across all applications. Users can pin/unpin menus and organize favorite pages into folders for quick access. * **Additional Menus:** Includes Favorites, History, and Workspaces menus to navigate and save important resources, view recently accessed items, switch between classic apps and configurable workspaces, and create custom menus for end users. * **Landing Pages:** Provides personalized start pages with role- and task-specific content, which can be designated by administrators or selected by users themselves. ## Important Limitations and Unsupported Features * **Connect Chat:** Not available in Next Experience. Some functions are accessible via Sidebar starting with the Brazil release. Migration to Sidebar is recommended for chat capabilities. * **Connect Support:** Not supported and planned for deprecation in the Utah release. Customers should migrate to Advanced Work Assignment and Agent Chat for automatic chat and work item assignments. * **Homepages:** Creation and editing of homepages are not supported. Existing homepages can be viewed via direct URLs. Responsive dashboards and Analytics Overview dashboards replace homepage functions. * **Live Feed and JavaScript Console Log:** These features are not supported in the Next Experience UI. * **Automated Test Framework (ATF):** Currently does not support UI Builder pages, configurable workspaces, or landing pages but will support Core UI components like classic lists and forms. ## Next Steps for Customers * Explore Next Experience concepts, configure environments and user access, and migrate to the new UI to benefit from its features. * Use tools like the Homepage deprecation help tool to convert homepages into responsive dashboards. * Refer to Knowledge Base articles for detailed guidance on migrating from Connect Chat and Connect Support to recommended alternatives. * Engage with the Next Experience Center of Excellence and community FAQs to resolve common questions and learn best practices. The Next Experience UI delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the ServiceNow AI Platform. The UI unifies your instance apps and reduces clicks to access the items you need to get working. ## Get started {#next-experience-landing-page__section_a5z_nd3_2bc} |-|-|-| | [Explore Learn about Next Experience concepts and features.](https://www.servicenow.com/docs/SpZYd_MuDLw94PnKh7xuDQ "Learn about the key Next Experience features.") | [Configure Configure environments, tools, and user access.](https://www.servicenow.com/docs/ULb5rF0rKzKwfZ~j0Sjfrw "Set up your ServiceNow Next Experience to drive productivity, improve engagement, and reveal insights across the ServiceNow AI Platform.") | [Migrate Migrate to Next Experience UI.](https://www.servicenow.com/docs/l0z23MZq9OBh5Wmfs4fVOA#next-experience-adoption-paths "Next Experience delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the ServiceNow AI Platform. Your path to activating Next Experience may depend on your instance's level of customization.") | | [UseUse Next Experience features](https://www.servicenow.com/docs/JGQTubVM0Q9~plOmccWoIA "Use the Next Experience UI to work across platform applications, configurable workspaces, and classic experiences in a single, unified interface.") | | | [ ] {#next-experience-landing-page__table_b5z_nd3_2bc} ## Benefits {#next-experience-landing-page__section_uj3_rr5_v5b} New features and benefits when working in the Next Experience: Unified Navigation : * Access app shell items---such as the contextual app pill, menu items, notifications, and search---all in one place across the entire platform, no matter which application you're using. * Pin and unpin navigation menus to access menu items or free up screen real estate. * Find your favorite pages quickly by organizing your favorites into folders. {#next-experience-landing-page__ul_scz_rnv_v5b} Additional menus : * Navigate to and save important resources with the Favorites, History, and Workspaces menus. Find your recently-viewed items in a single menu. * Easily switch between classic environment applications and configurable workspaces. * Create custom menus for your end users. For more information, see [Configure custom menus for Unified Navigation](https://www.servicenow.com/docs/wOx5pEP9bXFePv9ez1eRbg "Create custom menus in the Next Experience Unified Navigation that contain just what the users need to increase productivity and efficiency."). {#next-experience-landing-page__ul_o35_cmv_v5b} Next Experience landing pages : * Start your day with everything you need right when you log in. * View content specific to your role and tasks all in one location. * Designate a start page for your users, or allow them to choose their own. {#next-experience-landing-page__ul_jdg_wlv_v5b} ## Functionality not supported {#next-experience-landing-page__id_pps_cbr_r5b} Important: Connect Chat is not available in Next Experience. Starting with Brazil, certain Connect Chat functions are available in Next Experience by using Sidebar. See [KB1123615 -- Moving from Connect Chat to Sidebar](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1123615) for more information about the differences between Connect Chat and Sidebar. Connect Support is not available in Next Experience and is scheduled to be completely deprecated in Utah. If you want to automatically assign chat requests and other work items to agents in Next Experience, you must migrate to Advanced Work Assignment and Agent Chat. For details, see [Move from Connect Support to Advanced Work Assignment and Agent Chat](https://www.servicenow.com/docs/access?context=migrate-from-connect-support&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). These features and products are not currently supported with Next Experience: * The functionality found in homepages, arranging information from your instance to tell a story about your data, is found in dashboards on new instances. On upgraded instances with Next Experience enabled, users can view existing homepages if they have a direct URL, but they can't create or edit them. Responsive dashboards and Analytics Overview dashboards take over homepage functionality. Use the [Homepage deprecation help tool](https://www.servicenow.com/docs/access?context=homepage-deprecation-help-tool&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US) to convert the homepages on your instance to responsive dashboards. * [Live Feed](https://www.servicenow.com/docs/access?context=c_GetStartedWithLiveFeed&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) is not supported. * The JavaScript console log isn't supported in the Next Experience framework. * ATF doesn't support these elements of Next Experience, but support for these features is planned for future releases: * Pages built with UI Builder, including pages with lists and form components. * Configurable Workspaces * Landing pages {#next-experience-landing-page__ul_tvy_tgf_xtb} Note: ATF still supports the Core UI, including Classic Environment (such as classic lists and forms). {#next-experience-landing-page__ul_ukt_3ld_btb} For more information, see: * [KB1156736 -- Moving from Connect Chat to AWA and Agent Chat](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1156736) * [KB1123615 -- Moving from Connect Chat to Sidebar](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1123615) * [KB1157068 -- Live Feed Is Not Supported in Next Experience](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1157068) {#next-experience-landing-page__ul_pqh_fxk_bvb} ## Learn more {#next-experience-landing-page__section_a5j_nrh_m5b} * View Next Experience articles on the community at the [Next Experience Center of Excellence](https://community.servicenow.com/community?id=community_article&sys_id=70e78f831bebac100b8a9979b04bcb68). * Review answers to common questions on the community. See [Getting Started with Next Experience UI FAQs](https://community.servicenow.com/community?id=community_article&sys_id=c96ec69c1b930510acdc54e56b4bcb5c). {#next-experience-landing-page__ul_vws_prh_m5b}