---
sourceDocument: Brazil ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-user-interface

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Ticket Attachments widget

# Ticket Attachments widget {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the attachment widget to attach items to tickets. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Attachments should be less than 24MB. You can drag files into the Attachments widget to add
them to a record.  
Figure 1. Ticket Attachments widget ![Ticket Attachments widget]()

## Instance options {#ticket-attachment-widget__section_wmr_lt2_k1b}

{#ticket-attachment-widget__table_ckb_dq1_z1b__entry__2}

| Field | Description |
|-|-|
| Record ID | The ID number of the record for the attachment. |
| Record table | Limit the records users can add an attachment to by adding a table to the attachment widget. Users can then only add attachments if they are in a record for that table. |
[Table 1. Ticket attachments widget instance options]

{#ticket-attachment-widget__table_ckb_dq1_z1b}
**Related tasks**   

* [Create and edit a page using the Service Portal Designer](https://www.servicenow.com/docs/3Q1~efo_1EM7WoKE8B61cA#t_ConfigureAPage "Create or edit a page and use layouts to organize the columns that house the widgets.")
* [Configure widget instances](https://www.servicenow.com/docs/fUIoYT7FVTOwTDBIgWjQgA "Create unique instances of widgets by configuring the options for each instance.")
* [Clone a widget](https://www.servicenow.com/docs/kWVflT2Sy9FW6mf5RMGRsA "Take advantage of existing code by cloning and editing an existing widget.")