---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-user-interface
Release :
- australia
ft:locale :
- en-US
ft:publication_title :
- Australia ServiceNow AI Platform user interface
ft:clusterId :
- platux
bundleId :
- platux
workflow :
- Platform
---
# Search a list
# Search a list {#ariaid-title1}
* Release version: Australia
*
* Updated March 12, 2026
*
*  4 minutes to read
You can search a list to find information quickly. The list title bar includes
options for searching the list. Administrators can enable text searches for any
list.
## Before you begin
Role required: none
## About this task
There are two options for searching the list: for a string in a selected field, or
for a text string found in any field. These options are labeled Go to and Search.
* The Go to option sorts the list by the selected field and returns records where the field value is equal to or greater than the search term. For the Number field, which is a string type field, it finds the records that have a number ending with the number that you enter. For example, searching a list of incidents by selecting Number and entering 4 shows records with numbers like INC0000004 and INC0000014.
* The Search option appears when you select for text. It returns records that contain the search term in any field in the list table. If you added a related list condition, the search does not include records in the related table.
{#t_SearchAList__ul_l35_jnp_tt}
Each option in a choice list is defined with a column label and a value. For example, the incident State field contains several options, such as New and Closed. These labels are column labels, and each one has an underlying value. For incidents, the default value for New is 1 and the default value for Closed is 7. You can search a column for either the column label or the value with the following results.
* Enter the column label to list matching records, for example, all incident records in the New state.
* Enter the value to find records that have a state greater than or equal to (=\>) the specified value. For example, enter 6 to list incident records in the Resolved and Closed states.
{#t_SearchAList__ul_pwz_lsx_pv}
## Procedure
1. Navigate to a list of records.
2. If necessary, personalize the list to add the desired fields.
3. Select a field or select for text.
![Go to]()
![Search]()
4. Enter the search text.
Use wildcards to further refine list searches.
5. Press the Enter key to execute the search.
**Related concepts**
* [Personal lists](https://www.servicenow.com/docs/5iPPqZz17KuaclN6BnqZ5Q#c_PersonalLists "You can create personal lists to customize which columns appear and the order in which they appear. Personal lists modify a specific list view according to your individual preferences.")
**Related topics**
* [Enable text searches](https://www.servicenow.com/docs/access?context=c_TextSearchesInRecordLists&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
## Available list search wildcards {#ariaid-title2}
The platform supports several wildcard characters to expand and refine search results.
{#r_ListSearchWildcards__table_jht_2xz_bz__entry__2}
| Wildcard | Description |
|-|-|
| \*search-term %search-term% | Search for values that contain search-term. |
| %search-term | Search for values that end with search-term. |
| search-term% | Search for values that start with search-term. |
| =search-term | Search for values that equal search-term. |
| !\*search-term | Search for values that don't contain search-term. |
| !%search-term | Search for values that start end with search-term. |
| !=search-term | Search for values that don't equal search-term. |
[Table 1. Available list search wildcards]
{#r_ListSearchWildcards__table_jht_2xz_bz}
Note:
Reference fields support a different set of wildcard operators. For details on using wildcards to search reference field auto-complete values, see [Auto-complete for reference fields](https://www.servicenow.com/docs/access?context=c_AutoCompleteForReferenceFields&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
**Related tasks**
* [Search a list](https://www.servicenow.com/docs/Wof23hCacs6j7FmuXxTigg#t_SearchAList "You can search a list to find information quickly. The list title bar includes options for searching the list. Administrators can enable text searches for any list.")
**Related topics**
* [Field types](https://www.servicenow.com/docs/access?context=r_FieldTypes&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
## Configure the default search behavior {#ariaid-title3}
The default search behavior in a list is to search for values that are greater than
or equal to the value you enter. Administrators can add properties to change the search
behavior to use either a contains search or a starts with search by default, instead of a
greater than search.
### Before you begin
Role required: admin
### About this task
If you enter text in the search box without using a wildcard, the search is performed for values greater than or equal to the value you enter. For text data-type-fields, this means that the search first sorts the records on the selected field, then finds the first record that starts with the text and all following records. For numeric data-type-fields, this means that the search finds all records where the number field ends with the entered number.
Note:
The system treats some string fields that contain record numbers as numeric fields. Any field named number or u_number is treated as a numeric field.
Changing the default search behavior to contains
or starts with can cause performance issues as both search
options return more results than a greater than search.
### Procedure
1. Navigate to the list of system properties by typing sys_properties.list into the navigation filter.
2. Add one of the following properties depending on your default search behavior preferences.
{#configure-default-search-behavior__table_s4q_pmb_qcb__entry__2}
| Name | Description |
|-|-|
| glide.ui.goto_use_contains | Changes the default search behavior for a list to a contains search. * Type: true \| false * Value: true {#configure-default-search-behavior__ul_f2c_b1y_hdb} |
| glide.ui.goto_use_starts_with | Changes the default search behavior for a list to a starts with search. * Type: true \| false * Value: true {#configure-default-search-behavior__ul_arj_f1y_hdb} |
[Table 2. Default search behavior property]
{#configure-default-search-behavior__table_s4q_pmb_qcb}
3. Click Submit.
**Related topics**
* [Add a property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
### Configure default search behavior using a dictionary attribute {#ariaid-title4}
Change the default search behavior at the field level by adding an attribute to a
field using the system dictionary.
#### Before you begin
Role required: admin
#### Procedure
1. Navigate to AllSystem DefinitionDictionary.
2. Search for the field in a table that you want to apply the default search attribute to.
3. In the Attributes field, add one of the following attributes.
Note:
You may need to switch to the advanced view for the dictionary entry to see the attributes field.
{#config-search-dictionary-attribute__table_tqh_mgy_hdb__entry__2}
| Attribute | Description |
|-|-|
| goto_use_starts_with=true | Changes the default search behavior to use the starts with operator for a specific field. Applying starts with to a non-text field returns any data starting with that search, which can cause performance degradation. |
[ ]
{#config-search-dictionary-attribute__table_tqh_mgy_hdb}
*[\>]: and then