---
sourceDocument: Brazil ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-user-interface

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Use Group similar items

# Use Group similar items {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use AI to group similar records in a list based on their short descriptions and generate a group summary.

## Before you begin

Important:  
Check your entitlements to determine whether you have access to the Group similar items feature. Discuss licensing with your ServiceNow® account representative for information specific to your contract.

Role required: workspace_user

## About this task

Group similar items
:   Use AI to group similar records based on their short descriptions.

Summarize group
:   Create an AI-generated summary for a group based on record details.

Post group summary to work notes
:   Post the AI-generated group summary as a work note to selected records.

Ungroup items
:   Remove the groups of similar records.

## Procedure

1. Navigate to a workspace list in your instance.
2. From the list header, select Group similar items (![Group similar items button]()).  
   AI-generated groups of similar records are created.
3. Select the More Actions icon (![]()) for a group and Summarize group.  
   An AI-generated summary based on record details opens.

4. Select Refine and select either Elaborate or Shorten to refine the summary to fit your preferences.
5. Post the summary as work notes.
   1. Select Post as work notes.  
      A Post to work notes dialog box opens.

   2. Review the summary for accuracy and make any necessary edits.
   3. Select Next.
   4. Select records from the list to post the work note to.
   5. Select Post.
   {#use-group-similar-items__substeps_kcw_s1d_lkc}
6. From the list header, select Ungroup items (![Ungroup items buttons]()) to remove the AI-generated groups.