---
sourceDocument: Brazil Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/proactive-service-exp-workflows

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Add users to assignment groups

# Add users to Proactive Service Experience Workflows assignment groups {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add users to Proactive Service Experience Workflows assignment groups so they have the required role and can resolve network-initiated issues at the correct escalation level.

## Before you begin

Role required: admin

## About this task

The Incident Escalation Policy decision table evaluates conditions such as current stage, category, and subcategory in the incident or change record and determines the next escalation stage. Add user roles to escalation stages
by updating the assignment groups.

## Procedure

1. Navigate to AllUser AdministrationGroups.
2. Select the group name.  
   The assignment groups are:
   * Network Coordinators
   * L1 Network Engineering
   * L2 Network Engineering
   * L3 Network Engineering
   {#assign-group-taw__ul_vql_jj5_5mb}
3. In the Group Members related list, select Edit.
4. Select one or more names in the Collection list.
5. Select Add.
6. Select Save.

## Result

The selected users are added to the assignment group and can resolve network-initiated issues at their escalation level.

*[\>]: and then