Product Support for Technology

ServiceNow® Product Support for Technology provide a way for telecommunications, media, and technology (TMT) service providers to deliver end-to-end support, while understanding customer impact, and offering transparent communication to all parties involved in the support process.

Applications and features

Proactive Service Experience WorkflowDeliver end-to-end workflows to resolve network related incidents, and proactively notify impacted customers.

Technology Product Support Case Resolve the customer issues faster using guided, step‑by‑step playbooks.

API Notification ManagementNotify third‑party systems of proactive or reactive cases in real time.

Additional resources

• Learn more about what's new and changed, see the Product Support for Technology release notes.
• Review the multiple TM Forum (TMF) Open APIs supported for the product, see TMF APIs for TMT.
• Log in to your ServiceNow® account and find additional information about implementing and deploying Product Support for Technology features at Now Create.
• Access real-time courses, self-paced training, and career resources at ServiceNow University
• Find useful resources related to your role and explore best practices at the Customer Success Center.
• Connect with other Product Support for Technology users at Now Community.