---
sourceDocument: Australia Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/proactive-service-exp-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Product Support for Technology

# Product Support for Technology {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow® Product Support for Technology provides telecom and technology service providers to deliver end-to-end support while understanding customer impact, and offering transparent communication to all parties
involved.

## Applications and features {#assurance-workflows__section_jgk_k2g_jjc}

|-|-|-|
| [Proactive Service Experience WorkflowDeliver end-to-end workflows to resolve network related incidents, and proactively notify impacted customers.](https://www.servicenow.com/docs/r2_4XOzumkj9WXtlfL3idg "The Proactive Service Experience Workflows application enables service providers to deliver comprehensive support while understanding customer impact and maintaining transparent communication with all parties involved.") | [Technology Product Support Case Resolve the customer issues faster using guided, step‑by‑step playbooks.](https://www.servicenow.com/docs/aim53WUkqMi~4rh~CjEckg "Use the Technology Product Support Case feature to manage and resolve customer issues for digital products and services through guided playbooks and service portal.") | [API Notification ManagementNotify third‑party systems of proactive or reactive cases in real time.](https://www.servicenow.com/docs/83qvXXROZz44Wi7NIvpw1w "Use the API Notification Management to inform third-party systems about the incidents or cases that are created in a reactive or proactive way in the ServiceNow instance.") |
[ ]

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## Additional resources {#assurance-workflows__section_hxw_q4z_zfc}

* Learn more about what's new and changed, see the [Product Support for Technology release notes](https://www.servicenow.com/docs/access?context=proactive-service-experience-workflows-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Review the multiple TM Forum (TMF) Open APIs supported for the product, see [TMF APIs for TMT](https://www.servicenow.com/docs/access?context=tmt-api-reference&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying Product Support for Technology features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/lxp-search?id=search&q=proactive%20service%20experience%20workflows&spa=1)
* Find useful resources related to your role and explore best practices at [ServiceNow Impact](https://www.servicenow.com/success.html).
* Connect with other Product Support for Technology users at [Now Community](https://www.servicenow.com/community/technology-provider/ct-p/technology).
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