---
sourceDocument: Brazil Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/proactive-service-exp-workflows

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Configure

# Configuring Proactive Service Experience Workflows {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Setup
Proactive Service Experience Workflows
application to proactively resolve the network issues through automated
workflows.
* **[Set up your environment](https://www.servicenow.com/docs/6U~rYZNqCfdo47UmpwCpwg)**   
  Begin your customer journey by preparing your Proactive Service Experience Workflows environment with data models, customer data, product data, and user management tools to go live.
* **[Customize an indicator in the Technology Account 360 view](https://www.servicenow.com/docs/QRN1HdwaXl0OoiK6UQ3sDw)**   
  Modify the values of the indicators in the Technology Account 360 view.
* **[Install ServiceNow Otto for TMT](https://www.servicenow.com/docs/23wqCpcptemmDOT_euCL1A)**   
  Install the ServiceNow Otto for Telecommunications, Media, and Technology (TMT) `sn_tmt_gen_ai` plugin to configure and use AI skills in Proactive Service Experience Workflows.