---
sourceDocument: Brazil Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/proactive-service-exp-workflows

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Create escalation from Technology Account 360 view

# Create escalation from Technology Account 360 view {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an escalation after analyzing the customer account data in the Technology Account 360 view.

## Before you begin

Role required: sn_acct_lc.customer_success_agent, sn_ind_tsm_sdwan.app_eng

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the list icon (![List Icon.]())
3. Navigate to AccountsAll.
4. In the Accounts list, select a customer account.  
   Note:  
   You can also access this view by selecting a company (account) name account inside the various incident lists or within the incident form in Service Operations Workspace.
5. Select Create, and then select Escalation from the drop-down list.
6. On the Escalation form, fill in the fields.  
   For more information about the fields, see [Escalate a case or an account](https://www.servicenow.com/docs/access?context=escalate-csm-case&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US).
7. Select Save.
{#create-escalation-technology-account-360-view__steps_crj_rqx_fkc}

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