---
sourceDocument: Brazil Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/proactive-service-exp-workflows

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Deactivate

# Deactivate API notification {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Disable the business rules related to the incident and case tables to stop receiving trouble ticket notifications. Customers can disable the business rules if they don't want to leverage the trouble ticket notification
capability.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem DefinitionBusiness Rules.
2. Select the following business rules, and deselect the Active check box.  
   * Create Trouble Ticket Event
   * Trouble Ticket State Change Event
   * Trouble Ticket Attribute Change Event
   * Create Trouble Ticket Event for Case
   {#deactivate-trouble-ticket-notification__ul_hlq_mmk_b1c}

*[\>]: and then