Deactivate API notification

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Disable the business rules related to the incident and case tables to stop receiving trouble ticket notifications. Customers can disable the business rules if they don't want to leverage the trouble ticket notification capability.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > System Definition > Business Rules.
    2. Select the following business rules, and deselect the Active check box.
      • Create Trouble Ticket Event
      • Trouble Ticket State Change Event
      • Trouble Ticket Attribute Change Event
      • Create Trouble Ticket Event for Case