---
sourceDocument: Brazil Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/proactive-service-exp-workflows

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Activate the Executive Insight Generator skill

# Activate the Executive Insight Generator skill {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable AI-generated engagement briefs that summarize recent signals across risk, adoption, and market activity on the engagement record page.

## Before you begin

Role required: admin

## About this task

The Executive Insight Generator skill is inactive by default. After activation, the Engagement updates component on the engagement record page generates and displays an AI brief
for users with the `sn_acct_lc.agent` role. The brief loads automatically when the page opens and is cached for 15 days.

## Procedure

1. Navigate to AllAI Admin HubAI Skills.
2. In the Executive Insight Generator skill card, select Activate.
3. Select the user role that can use this skill.
4. Select Save.  
   The skill is activated. The Engagement updates component on the engagement record page generates an AI brief the next time a user with the required role opens an engagement record.
{#now-assist-tmt-exec-insight-gen__steps_exec_insight_gen}

## What to do next

For information about insight categories, trigger types, and refresh behavior, see [Engagement brief](https://www.servicenow.com/docs/access?context=account-lifecycle-exec-insight-gen&version=brazil&pubname=brazil-acct-lifecycle-events&ft:locale=en-US).

To create custom triggers for the Executive Insight Generator, see [Configure a custom trigger](https://www.servicenow.com/docs/access?context=account-lifecycle-exec-insight-custom-trigger&version=brazil&pubname=brazil-acct-lifecycle-events&ft:locale=en-US).

To activate the Recommendations panel on the engagement record page, activate the Signal to Action Recommender skill. See [Activate the Event-Context Candidate Recommender](https://www.servicenow.com/docs/s3my0jV63tVJbGtqvV89ng "Enable AI-powered success play recommendations in Technology Account 360 and engagement records based on account context and lifecycle events.") for details.

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