---
sourceDocument: Brazil Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/proactive-service-exp-workflows

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Proactive Service Experience Workflows

# Proactive Service Experience Workflows {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Proactive Service Experience Workflows application enables service providers to deliver comprehensive support while understanding customer impact and maintaining transparent communication with all parties involved.

## Get started {#psew-landing-page__psew-landing-page-section-1}

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| [Explore Learn about Proactive Service Experience Workflows.](https://www.servicenow.com/docs/YJi4qnWY~yRLCeLcFC9byQ "Learn how you can use the Product Support for Technology application to automatically initiate workflows that resolve network-initiated incidents and proactively notify impacted customers.") | [Configure Configure Proactive Service Experience Workflows.](https://www.servicenow.com/docs/1XWeyL8E4sT3W5xL4giEPw "Setup Proactive Service Experience Workflows application to proactively resolve the network issues through automated workflows.") |
| [UseUse Proactive Service Experience Workflows.](https://www.servicenow.com/docs/ma9AVeS4JDo3z0aV4F~~_g "By using ServiceNow Proactive Service Experience Workflows, you can help resolve network-initiated incidents and proactively notify impacted customers. This application enhances the Incident Management application for common SD-WAN service issues that are detected by network management systems.") | [ReferenceGet additional details including glossary.](https://www.servicenow.com/docs/t_kPpQIflKQO0nXn4LKdNg "Reference topics provide additional information about Proactive Service Experience Workflows.") |
| [Automate Use generative AI skills to automate Proactive Service Experience Workflows tasks.](https://www.servicenow.com/docs/n0aGwKASjCVIxvHo0bvPcw "Use ServiceNow Otto to generate executive insight briefs and success play recommendations in Proactive Service Experience Workflows.") |   |
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