Plugins installed with Proactive Service Experience Workflows

  • Release version: Australia
  • Updated July 2, 2026
  • 2 minutes to read

    • The Proactive Service Experience Workflows plugin activates several related plugins if they aren’t already active.

    Table 1. Related plugins
    Plugin Description
    com.glide.hub.integrations Enables execution of IntegrationHub actions and flows.
    Flow Designer - Installer [com.glide.hub] Plugins required to support the Flow Designer application.
    Process Automation Designer Core - Model [com.glide.pad.core.model] Contains the data model for Process Automation Designer and the Process Automation Runtime engine. This plugin also contains the out of the box content for building a Process Definition.
    Process Automation Designer Core - Runtime [com.glide.pad.core.runtime] Contains the Process Automation Runtime engine and platform artifacts.
    Process Automation Designer Core [com.glide.pad.core] Installer and content for the Process Automation Designer Base Product.
    Playbook Experience Core [com.glide.playbook_experience.config] Provides fulfillers a way to visualize and interact with business process workflows in a task-oriented view.
    Service Catalog Page for UXF Workspace [com.glideapp.servicecatalog.uxfworkspace] Provides UXF Workspace page for Catalog.
    @servicenow/now-diagram [com.servicenow_now_diagram] GoJS library diagram for Seismic.
    @servicenow/now-mobile-app-bridge [com.servicenow_now_mobile_app_bridge] Enables Now Experience Framework web pages to interface with mobile apps.
    Subscriptions and Activity Feed Framework [com.snc.activity_subscriptions] Provides a generic set of artifacts to handle subscriptions for any defined subscribable object. Any entity can be defined as a subscribable object and a set of subscribers can subscribe to the objects. When an event related to the subscribable object occurs, activities are tracked and subscribers are notified.
    ServiceNow Document Viewer [com.snc.documentviewer] Enables users to view enterprise-class documents inline in the platform attachment instead of downloading and opening them with a locally installed viewer.
    Guided Decisions - Guidance Global Entities [com.snc.guided_decisions_guidance_global] Loaded as a dependent of Guided Decisions Guidance to access global entities.
    Recommended Actions - Base Extensions [com.snc.next_best_action] Incorporates extension points for Recommended Actions.
    CSM Account Hierarchy [com.snc.sn_csm_account_hierarchy] Helps customer service agents navigate the account hierarchy and open specific accounts to view details. This plugin is not visible to customers because it depends on the Customer Service plugin.
    CSM Configurable Workspace Lookup and Verify [com.snc.sn_csm_lookup_verify] CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues. The Workspace UI is built to improve agent productivity and facilitate resolutions.
    Task Communications Management [com.snc.task_communication_management] Helps you streamline the communication process by creating designated plans for effective messaging during an event.
    Base Agent Workspace [com.snc.uib.base_agent_workspace] A common agent workspace experience for reusable pages.
    sn-pd-picker [com.sn_pd_picker] Picker component for Playground Designer and Flow Designer.
    sn-pill-field [com.sn_pill_field] Pill Field component to display static entry or pill.