---
sourceDocument: Brazil Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/proactive-service-exp-workflows

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Set up your environment

# Set up your environment {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Begin your customer journey by preparing your Proactive Service Experience Workflows environment with data models, customer data, product data, and user management tools to go live.
{#set-up-environment-psew__table_tzn_xsw_tjc__entry__2}

| Task | Description |
|-|-|
| [Getting started with Proactive Service Experience Workflows](https://www.servicenow.com/docs/ov0HCP5RiPmRBfPJCVxqYA "Activate the Proactive Service Experience Workflows and complete the required implementation steps.") | Activate Proactive Service Experience Workflows. |
| [Add users to assignment groups](https://www.servicenow.com/docs/~x3zfE~Wc_0E3TgNyKeBAw "Add users to Proactive Service Experience Workflows assignment groups so they have the required role and can resolve network-initiated issues at the correct escalation level.") | Add users to the escalation stages and assign the roles. |
[ ]

{#set-up-environment-psew__table_tzn_xsw_tjc}
* **[Getting started with Proactive Service Experience Workflows](https://www.servicenow.com/docs/ov0HCP5RiPmRBfPJCVxqYA)**   
  Activate the Proactive Service Experience Workflows and complete the required implementation steps.
* **[Add users to Proactive Service Experience Workflows assignment groups](https://www.servicenow.com/docs/~x3zfE~Wc_0E3TgNyKeBAw)**   
  Add users to Proactive Service Experience Workflows assignment groups so they have the required role and can resolve network-initiated issues at the correct escalation level.