---
sourceDocument: Brazil Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/proactive-service-exp-workflows

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Install ServiceNow Otto for TMT

# Install ServiceNow Otto for TMT {#ariaid-title1}

Release version: Brazil  
Updated October 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install the ServiceNow Otto for Telecommunications, Media, and Technology (TMT)
`sn_tmt_gen_ai` plugin to configure and use the AI skill in Product Support for Technology.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AdminAI Admin HubSettings.
2. On the Settings page, select Plugins.
3. Select Get plugins on the card for the ServiceNow Otto for Telecommunications, Media, and Technology (TMT) (`sn_tmt_gen_ai`) plugin.
4. In the confirmation window, select Install Plugin to open the ServiceNow Store page for the plugin in a new browser tab.
5. Install the plugin from the ServiceNow Store page.
6. Return to the admin console.
7. In the dialog box, select Refresh.
8. Either close the dialog box to review all of your plugins, or select View all \<Plugin\> Assists and Skills to review the features of your new plugin.
{#tech-product-support-case-otto-install__steps_tech-product-support-case-otto-install}
**Related concepts**   

* [AI in Technology Product Support Case](https://www.servicenow.com/docs/B0jTEiFoZ4yzoWTH4e9JCQ "Use ServiceNow Otto to summarize test results for a technology product support case in Product Support for Technology.")

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