---
sourceDocument: Brazil Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/proactive-service-exp-workflows

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Technology Account 360 Product adoption tab

# Technology Account 360 Product adoption tab {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Product adoption tab displays onboarding records, implementation status, and adoption insights for customer accounts.
{#technology-account-360-product-adoption-tab__table_eyb_3lk_fkc__entry__2}

| Indicator | Description |
|-|-|
| Product adoption insights |   |
| Current product adoption scores | Adoption levels for purchased ServiceNow products, categorized as High, Medium, or Low based on usage and feature utilization. Up to 15 products are displayed. Use this information to identify underutilized products, assess product-market fit, and evaluate renewal likelihood. |
| Product adoption forecast | Projected adoption levels for products across the account, categorized as High, Medium, or Low based on current usage trends. Use this metric to forecast adoption changes over upcoming quarters, plan training and support activities, and identify potential expansion opportunities. |
| Top 5 products with risk signals | Displays products with active risk signals. Risk signals are triggered when adoption, usage, or health metrics fall below defined thresholds. Use this information to identify products requiring attention and address adoption barriers. |
| Sold Products | Sold products to this account. |
| Product adoption roadmaps | Planned adoption milestones and timelines for purchased products. |
| Implementation | Implementation records for customer products. |
| Onboarding | Onboarding records for customer accounts. |
[Table 1. Product adoption tab]

{#technology-account-360-product-adoption-tab__table_eyb_3lk_fkc}
**Related concepts**   

* [Technology Account 360](https://www.servicenow.com/docs/RCZK9Nwgv1IgC6_54zFoQg "Use the Technology Account 360 to get a unified view of customer or partner account details combining account health, financial, product usage, and open tasks.")