---
sourceDocument: Brazil Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/proactive-service-exp-workflows

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Use

# Using Technology Product Support Case {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how to use Technology Product Support Case feature.
* **[Create a technology product case](https://www.servicenow.com/docs/tIc4RBVuIBztOIpUrulvuA)**   
  Customers can create a technology product case to report an issue about the service from the Customer Service Portal.
* **[Diagnose and resolve a technology product support case](https://www.servicenow.com/docs/HIKkThZ5PnRv6khQHFUD2A)**   
  As a customer service agent, review, diagnose, resolve, and close a case for the service-related issue experienced by the customer.
* **[Summarize test for a technology product support case using ServiceNow Otto for TMT](https://www.servicenow.com/docs/0uyFjRY5PABct4SMroiHsw)**   
  Generate the test run summary for a technology product support case record to understand the context of test outcomes and the root cause of the problem.