---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Add adhoc approvers to an HR case in the Agent Workspace for HR Case Management

# Add adhoc approvers to an HR case in the Agent Workspace for HR Case Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Provide your agents with the flexibility to add adhoc approvers to a case that is
part of an HR service.

## Antes de Iniciar

For example, in certain scenarios where in an employee's requests falls outside the
bounds of the standard process or the agent needs to take an additional approval, an
HR agent might need to request an adhoc approval before proceeding with its
fulfillment.

Role required: sn_hr_core.case_writer

## Procedimento

1. Navigate to WorkspaceHR Agent Workspace.
2. Open the case that is assigned to you.
3. Click More actions and select Add an approval.  
   Nota:  
   * Administrator must have configured the Agent Can Add An Approval option on the HR service to which the HR case is associated.
   * This option appears only to the Assigned to user when the case is in the Ready or Work in progress state.
   {#add-approvers__ul_nz1_gs2_mtb}
4. Fill in the required fields in the Add an approval window.  
   {#add-approvers__table_pwm_pr2_mtb__entry__2}

   | Field | Description |
   |-|-|
   | Approver users | Users who must approve the request. |
   | Wait for | Conditions that you want to set for the approval flow. * Anyone to approve: If any one of the approvers approves the request, the approval flow will be complete. * Everyone to approve: Only if all the approvers approve the request, the approval flow will be complete. * First response from anyone: The first response of any one approver is taken into consideration. For example, if one of the approvers first rejects the request, the flow will be rejected; if one of the approvers first approves the request, the flow will be approved. {#add-approvers__ul_bnp_xmy_c5b} |
   | On rejection | Conditions that you want to set when an approver rejects a request, for example, allow resubmission of approvals, or mark it as close incomplete. |
   | Reason | Reason for initiating the approval flow. |
   | Additional Comments | Any other information that you want to share with the approvers. |
   [Tabela 1. Form fields for adding an approval]

   {#add-approvers__table_pwm_pr2_mtb}
5. Click Submit.