---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Machine learning solutions in Agent Workspace for HR Case Management

# Machine learning solutions in Agent Workspace for HR Case Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use machine learning solutions to auto determine the correct HR service and assignment
group for cases in Agent Workspace for HR Case Management.
* **[Auto determination of HR service in Agent Workspace for HR Case Management](https://www.servicenow.com/docs/jIDIzSXKA5A9525JiEeYDw)**   
  Auto determine the correct HR service for a case in Agent Workspace for HR Case Management. Enable an HR agent to transfer the case to the appropriate HR service rather than having to spend significant time manually triaging cases to appropriate HR services.
* **[Auto determination of assignment group in Agent Workspace for HR Case Management](https://www.servicenow.com/docs/S~GzcKHSOUU1ViZk9dAf8A)**   
  Auto determine the assignment group for a case in Agent Workspace for HR Case Management. Enable an HR agent to transfer the case to the correct assignment group rather than having to spend significant time manually identifying groups for the HR cases.
* **[Display similar closed cases in Agent Workspace for HR Case Management](https://www.servicenow.com/docs/VUa0_dW9548Xozb7EZJpzQ)**   
  Help an HR agent resolve the current case by displaying similar closed cases.