---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Report a knowledge gap from a case in Agent Workspace for HR Case Management

# Report a knowledge gap from a case in Agent Workspace for HR Case Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Report a knowledge gap for a case to get a documented resolution for common HR cases.

## Antes de Iniciar

Role required: none

## Procedimento

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. Select the Lists icon (![Lists icon]()).
3. Select an HR case.
4. Select the More icon ![More icon]() and select Report knowledge gap from the drop-down list.
5. In the Knowledge feedback task form, enter a description in the Description field.
6. Select Save.
7. **Opcional:** Request notifications of updates to an existing knowledge base article by selecting a knowledge base article from the Outcome field.
8. Select Save.

## Resultado

A knowledge gap is created and is listed
in the Knowledge Feedback Tasks related list on the case record page.