---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Setting up your Alumni Center {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Set up your Alumni Center so you can communicate with your former employees or non-employees.  
The following plugins must be activated prior to activating the Alumni Center (sn_asc) plugin:

* Human Resources Scoped App: Core (com.sn_hr_core)
* Employee Center (sn_ex_sp)
{#asc-configure__ul_u5g_qm2_tmb}

For more information on requesting activation of a plugin, see [Request a plugin](https://www.servicenow.com/docs/access?context=t_RequestAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

To set up Alumni Center, you must request activation for the following: Explicit Roles (com.glide.explicit_roles). The Alumni Center uses this plugin to help segregate external users from internal users.  
Nota:  
The Explicit Roles (com.glide.explicit_roles) plugin must be activated before activating the Alumni Center (sn_asc). For information on installing a ServiceNow Store application, see [Install a ServiceNow Store
application](https://www.servicenow.com/docs/access?context=t_InstallApplications&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Roles installed
:   By activating the Alumni Center \[sn_asc\] plugin, the following roles install and are required to configure your Alumni Center:
:   {#asc-configure__table_pp1_gvf_tmb__entry__3}

    | Alumni Center role | Description | Contains roles |
    |-|-|-|
    | Alumni Center admin \[sn_asc.admin\] | Lets you configure all aspects of Alumni Center. | * Role delegator \[role_delegator\] * Skill user \[skill_user\] * Alumni Center manager \[sn_asc.manager\] * Live feed administrator \[live_feed_admin\] * Chat administrator \[chat_admin} * Service Portal administrator \[sp_admin\] * Service Catalog administrator \[catalog_admin\] {#asc-configure__ul_yfr_mwf_tmb} |
    | Alumni Center Alumni \[sn_asc.alumni\] | Lets you access Alumni Center as an alumnus. | External Alumni Center user \[snc_external\] |
    | Alumni Manager \[sn_asc.manager\] | Lets you manage Alumni Center, which includes alumni records and some of the import process. | Content Delivery manager \[sn_cd.content_manager\] |
    [Tabela 1. Roles installed with Alumni Center]

    {#asc-configure__table_pp1_gvf_tmb}

Alumni Center -- Service Portal configuration update
:   After upgrading the latest platform version or the Alumni Center Store App version, manually update the following three fields in the Alumni Center -- Service Portal record to preserve your customizations. These values do not update automatically.

    * Home page: asc_home
    * Main menu: Alumni Center Header
    * Theme: Alumni Center Coral Theme

    {#asc-configure__ul_sxw_hhl_vnb}

Supported task types
:   The base system supports the following task types:

    * Collect Employee Input
    * Checklist
    * E-signature (HR core only)
    * Mark when complete
    * Take survey
    * Upload documents
    * URL
    * View video
    {#asc-configure__ul_txd_n3l_vnb}

Adding content
:   The Alumni Center uses the same widgets as the HR Service Delivery
    Employee Center. For more information, see [Employee Center widget instance options](https://www.servicenow.com/docs/FNE7N6bZJvPnSZxZ3MERAA "You can configure the widget instance options to control how data is displayed within the widget.").
:   Use Content Publishing to add and display content to your Alumni Center. For more information, see [Content Publishing](https://www.servicenow.com/docs/pMQxGUBrApQKMu666osk7Q "Content Publishing offers robust communications creation tools that enable you to create, manage, and publish a variety of content types including portal content, notifications, mobile content, and tasks.").
:   To add content as part of a campaign, use Content Automation. For more information, see [Working on Campaigns](https://www.servicenow.com/docs/MnuP1XDqtdqZj7WqtswQyQ "Campaigns offer a powerful content publishing tool that provides organizations with the ability to efficiently deliver targeted information to their employees. As a content manager, you can configure multiple channels to ensure content reaches the intended audience at the optimal time.").

Load data
:   To add alumni users in bulk, use System Import Sets. For more
    information, see [Import sets key concepts](https://www.servicenow.com/docs/access?context=c_ImportSetsKeyConcepts&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).
:   At a minimum, the file you upload must have a header and the personal email for each
    alumnus.  
    Nota:  
    Use the Imported Alumni \[sn_asc_user_imp\] table when importing users.

Transform and edit
:   After loading your file:

    * Transform your import set so that it moves to staging.
    * Go to Staged Alumni to view what was loaded from your file.
    * You can edit the loaded users, ensure unique user IDs, or approve if they look valid.
    * From the list view of Staged Alumni, click Import All Approved to start the Import Approved Staged to Alumni scheduled job.
    {#asc-configure__ul_vzm_51d_vmb}