--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Core Business Suite # Core Business Suite {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura ServiceNow® Employee Service Management transforms how employees interact with the organization by delivering a unified, personalized, and proactive service experience across HR, IT, and other departments. It enables organizations deliver seamless, cross-departmental services through a single digital experience. Whether employees are onboarding, requesting workplace resources, updating personal data, or exploring internal opportunities, ESM orchestrates these interactions through end-to-end workflows. Choose one of these tiles to get started. |-|-|-| | [Explore HR Services Learn how HR Service Delivery applications can help you meet the demands of a modern-day workforce](https://www.servicenow.com/docs/t~CAZ0bitPdB_rin48LQ2Q "HR Service Delivery is a suite of applications that drive employee productivity from hire to retire by connecting the systems and experiences across HR and the enterprise.") | [Personalized, AI-Powered Journeys Learn about the generative AI skills and capabilities offered by Now Assist for HRSD](https://www.servicenow.com/docs/b4BMpUa~6CAFl8k1eP6Hag "Use the ServiceNow Now Assist for HR Service Delivery (HRSD) application to summarize the case information, generate resolution notes, and summarize the chat information for an interaction. You can enable your agents to understand the chat and case context so that they can propose quicker resolutions to your requesters.") | [Boost employee productivity and engagement Explore a modern self-service experience for employees Workplace Service Delivery.](https://www.servicenow.com/docs/el2npKJabm8Byl7Zo9z6dQ "The Unified Employee Experience suite of products consist of Employee Center, the unified portal available in two tiers: the standard version of the product and the subscription-based application, Employee Center Pro, offering advanced features along with other omnichannel experiences and integrations.") | | [Intuitively manage career growth and development. Use Talent Development suite of products to help employees develop, grow, and deliver on critical business outcomes.](https://www.servicenow.com/docs/oi2eo2CNKf4fhdL41JsABA "The ServiceNow Growth Experiences applications use a suite of products to help employees develop, grow and deliver on critical business outcomes.") | [Request legal support and services Learn how to automate or streamline routine legal requests to focus on higher value work.](https://www.servicenow.com/docs/CWfPxkpABiDqGnlIqouTxA "The ServiceNow Contract Management Pro solution enables you to set up contract document templates, clauses, and clause variations, and to initiate contract and amendment requests. It also supports Now Assist driven contract analysis and metadata extraction, e-signatures, wet signatures, and external storage systems.") | [Health and safetyEnsure safe and healthy working conditions for employees.](https://www.servicenow.com/docs/aLuzbBSU8a4I0vhdXELaJA "The ServiceNow Health and Safety Incident Management application is a solution in Health and Safety that enables organizations to record, track, and report on health and safety related employee incidents and observations. Furthermore, it provides capabilities to investigate and reduce incidents.") | | | [Manage a safe and efficient workplace. Learn about maintaining a streamlined experience for your workplace using Workplace Service Delivery.](https://www.servicenow.com/docs/MPf1pTigb~n78enHN6f5Ig "Provide employees with a single place to manage workplace tasks like reserving rooms, ordering supplies, reporting maintenance issues, or requesting cleaning with the ServiceNow Workplace Service Delivery. Reduce the back-end complexity of setting up and maintaining a streamlined experience for your workplace.") | | | | | | [ ] {#cbfw-landing-page__table_zzz_n5k_mbc} ## Benefits {#cbfw-landing-page__id_u15_k54_4fc} Unified Employee Portal : Bring together services, knowledge, and tasks across departments in one centralized experience. The Employee Center and Employee Center Pro provide a single front door to the enterprise, simplifying how employees engage with HR, IT, Facilities, and more Personalized, AI-Powered Journeys : Deliver relevant content and services tailored to an employee's role, location, and preferences. With AI search, journey orchestration, and dynamic content targeting, each interaction is contextual, fast, and intuitive. ## Products {#cbfw-landing-page__section-prod-list} * [Unified Employee Experience](https://www.servicenow.com/docs/el2npKJabm8Byl7Zo9z6dQ "The Unified Employee Experience suite of products consist of Employee Center, the unified portal available in two tiers: the standard version of the product and the subscription-based application, Employee Center Pro, offering advanced features along with other omnichannel experiences and integrations.") * [Emergency Response Management](https://www.servicenow.com/docs/Fn0q1TiDTCjKsjrdLFS2aQ "ServiceNow Emergency Response Management applications help your organization mobilize its business continuity efforts during natural disasters and pandemics like COVID-19. Streamline and automate activities on multiple fronts to keep everyone informed and connected as you anticipate or experience emergencies.") * [Growth Experiences](https://www.servicenow.com/docs/oi2eo2CNKf4fhdL41JsABA "The ServiceNow Growth Experiences applications use a suite of products to help employees develop, grow and deliver on critical business outcomes.") * [Health and Safety](https://www.servicenow.com/docs/gti8ImpFLLW2x2bLjhn7Qw "ServiceNow Health and Safety enables businesses to ensure safe and healthy working conditions for their employees.") * [HR Service Delivery](https://www.servicenow.com/docs/t~CAZ0bitPdB_rin48LQ2Q "HR Service Delivery is a suite of applications that drive employee productivity from hire to retire by connecting the systems and experiences across HR and the enterprise.") * [Journey designer](https://www.servicenow.com/docs/wWR85GZpNsaANhlSHLTTAQ "The ServiceNow Journey designer application enables employees and managers in your organization to initiate and manage journeys to drive employee engagement and productivity.") * [Contract Management Pro](https://www.servicenow.com/docs/CWfPxkpABiDqGnlIqouTxA "The ServiceNow Contract Management Pro solution enables you to set up contract document templates, clauses, and clause variations, and to initiate contract and amendment requests. It also supports Now Assist driven contract analysis and metadata extraction, e-signatures, wet signatures, and external storage systems.") * [Legal Service Delivery](https://www.servicenow.com/docs/u_dizgPf6IdvVjhUEhAOYA "ServiceNow Legal Service Delivery provides a unified experience between the employees requesting legal support and the legal teams serving them.") * [Now Assist for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/b4BMpUa~6CAFl8k1eP6Hag "Use the ServiceNow Now Assist for HR Service Delivery (HRSD) application to summarize the case information, generate resolution notes, and summarize the chat information for an interaction. You can enable your agents to understand the chat and case context so that they can propose quicker resolutions to your requesters.") * [Now Mobile app](https://www.servicenow.com/docs/ILvaSRoaHE6uv69zxr5QHg "Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.") * [Now Mobile app for HR Service Delivery](https://www.servicenow.com/docs/ACybM4YU0g75B5~87WB41A "The HR Service Delivery for mobile plugin enables employees to access HR Service Delivery features from their mobile devices.") * [ServiceNow for Microsoft Outlook](https://www.servicenow.com/docs/o7CpuGon5gkY0qL3EGLxhA "The ServiceNow integrations with Microsoft Outlook help you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Outlook client, and agents can resolve cases faster.") * [ServiceNow Add-in for Microsoft 365](https://www.servicenow.com/docs/SO8m4KkGK~ZsYCXJuNCk0w "Create an add-in with customized office controls and quick links for employees. Increase efficiency by allowing employees to submit requests directly from their Microsoft 365 applications.") * [ServiceNow for Microsoft Teams](https://www.servicenow.com/docs/iUGWnVta6a~ALxNtXjw3sA "The ServiceNow integrations with Microsoft Teams and Microsoft 365 help you to create a better, more connected experience for your users. It drives productivity for the entire enterprise because employees get seamless self-service and agents can resolve their cases faster.") * [ServiceNow for Zoom](https://www.servicenow.com/docs/LFS9YJdVI3O53TiWzkLofA "The ServiceNow integrations with Zoom helps you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Zoom client, and agents can resolve cases faster using Zoom chat, video, and telephony tools.") * [SharePoint Online Search Connector](https://www.servicenow.com/docs/XgfLe_ZDJFbmoB63dGfkuw "The ServiceNow SharePoint Online Search Connector offers a consumer-grade search configuration to manage your information resources.") * [Skills Foundation](https://www.servicenow.com/docs/RIQffVVVlaxmUWiMIRiI0g "The ServiceNow Skills Foundation application is an AI-driven platform that you can use in your organization to develop a workforce that is based on skills.") * [Universal Request](https://www.servicenow.com/docs/yZTPi7bDZWwbxSQGt8sH8g "ServiceNow Universal Request empowers customers in their journey toward Enterprise Service Management (ESM) or Global Business Services (GBS) by enabling agents to resolve cases seamlessly across the enterprise to provide a better employee experience.") * [Universal Task](https://www.servicenow.com/docs/12H7~~8Hj_nfxyJuy2cbtg "The ServiceNow Universal Task application is a tasking framework that enables your agents to request extra information from employees who submit tickets or to task employees to accomplish an activity in order to resolve a ticket.") * [Virtual Agent for HR Service Delivery](https://www.servicenow.com/docs/DY03~zww4qSwk2hh5rOf0g#hr-virtual-agent-conversations "HR Service Delivery and Virtual Agent provide an automated chat with an employee requesting HR services. You can program Virtual Agent to understand the intent of an employee to handle repeatable requests.") * [Workplace Service Delivery](https://www.servicenow.com/docs/MPf1pTigb~n78enHN6f5Ig "Provide employees with a single place to manage workplace tasks like reserving rooms, ordering supplies, reporting maintenance issues, or requesting cleaning with the ServiceNow Workplace Service Delivery. Reduce the back-end complexity of setting up and maintaining a streamlined experience for your workplace.") {#cbfw-landing-page__ul_od3_cj1_pjb}