---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure an Emergency Outreach notification for the exposure notice

# Configure an Emergency Outreach notification for the exposure
notice {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Configure an Emergency Outreach notification to send email and mobile
push notifications to potentially exposed employees in an exposure case to notify them of a
potential exposure from an affected employee.

## Antes de Iniciar

Ensure that you have the Emergency Outreach application installed. For
details, see [Install Emergency Outreach](https://www.servicenow.com/docs/dzFiIQh30syNk6Dn4GJqxw#install-emergency-outreach "You can install Emergency Outreach if you have the admin role.").

Employees must have the Now® Mobile app installed on their
phones to receive mobile push notifications. For more information, see [Now Mobile app](https://www.servicenow.com/docs/ILvaSRoaHE6uv69zxr5QHg "Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.").

Role required: sn_imt_checkin.checkin_admin or admin

## Por Que e Quando Desempenhar Esta Tarefa

Review the existing Notify Exposed Contact outreach
notification to familiarize yourself with the configuration.

## Procedimento

1. Navigate to AllEmergency OutreachView Outreaches.
2. Click New.
3. Enter the outreach notification name in the Event name field.
4. On the Content configuration tab, select Exposure Notice in the Response mode field.
5. **Opcional:** Review and edit the introductory message by modifying the subject and body in the Email subject and Email body fields respectively.
6. Specify how to send the outreach notification.

   | Option | Steps |
   | Send an email notification | Select the Email check box. |
   | Select a different notification | Click the lookup icon (![look up icon]()) and select an [email notification configured for the exposure notice outreach](https://www.servicenow.com/docs/lelcLP1_XJUF9VCbiY_vdA "Configure an email notification to use in the Emergency Outreach to send to potentially exposed contacts in an exposure case to notify them of potential exposure from an affected employee."). |
   | Send a mobile push notification | 1. Select the Now Mobile Push notification check box. The check box is active if you have the ServiceNow NowMobile App Screens and Applet Launcher \[com.glide.mobile-employee\] activated. The push notification content appears when the check box is active. 2. Modify the text in the Push message and Detailed Push Message fields. {#configure-outreach-notify-exp-contact__ol_yxx_4ff_jmb} Push notifications use the ServiceNow Request Application notification device. When you register the mobile application to an instance, this notification device is automatically created in the user's notification preferences. Make sure that this device is active for the users that you want to receive the push notification. |
   | Use a custom notification channel | 1. Click the Additional Channels related list, click Edit, and move the channel to the Additional Channels List. 2. Click Save. {#configure-outreach-notify-exp-contact__ol_o3m_3jf_jmb} If the Email notification and Now Mobile Push notification check boxes are selected, all three notifications are sent. To use only the custom notification channel, clear these two check boxes. |
   |-|-|

   {#configure-outreach-notify-exp-contact__choicetable_frh_152_jmb}
7. Click Submit.  
   The content configuration settings are saved.

## Resultado

An exposure notice outreach notification is created. These exposure notice outreach notifications are available for selection when a case manager wants to send notifications to the potentially exposed contacts in a case.

## O que Fazer Depois

A case manager can [send the
outreach notification](https://www.servicenow.com/docs/eGr_QFSY4CrHdrxIH_TBLw "As a case manager, send an outreach notification to potentially exposed employees to notify them of a potential exposure from an affected employee.") to the potentially exposed contacts in a case.