---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore

# Exploring Contractor Service Center {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The Contractor Service Center is a centralized hub to manage and support contractors. It helps streamline contractor workflow, improve efficiency, and provide secure and high-quality functioning of various safety
tasks.

## Contractor Service Center overview {#hs-explore-contractor-service-center__cf-exploring-parent-overview}

This application is a self-service center where contractors can complete any tasks that are assigned to them by the safety contractor coordinator. They can perform various safety tasks such as report a Health and Safety incident, request permit to work, upload documents, and create JSAs. They have easy access to site safety tools, protocols, and documentations.

## Contractor Service Center users {#hs-explore-contractor-service-center__cf-exploring-parent-users}

{#hs-explore-contractor-service-center__table_pbb_ttl_yfc__entry__2}

| User | Description |
|-|-|
| Contractor | Uses the contractor service center to complete pre-qualification tasks or submit documents. |
[Tabela 1. Users]

{#hs-explore-contractor-service-center__table_pbb_ttl_yfc}

## Contractor Service Center workflow {#hs-explore-contractor-service-center__cf-exploring-parent-workflow}

The contractor begins by using the link provided in the onboarding email to access the Contractor Service Center. Using the username and password included in the same email, the contractor logs into the system. Upon first login, the contractor is prompted to update their password for security purposes.
Once logged in, the contractor can view and complete all tasks assigned by the safety contractor coordinator, including uploading any required documents. Additionally, the contractor can use the self-service features within the Contractor Service Center to create and submit driving requests as needed.

## Contractor Service Center benefits {#hs-explore-contractor-service-center__cf-exploring-parent-benefits}

{#hs-explore-contractor-service-center__table_sbb_ttl_yfc__entry__3}

| Benefits | Feature | Users |
|-|-|-|
| Use the self-service access at the Contractor Service Center to perform various tasks such as creating Health and Safety requests, permit to work requests, and JSAs. | [Contractor Service Center navigation overview](https://www.servicenow.com/docs/2CwzNeFxsj9bK5dY2_oNZA "The widgets and quick links available on the contractor service center web interface provides a self-service access to the contractor to complete all tasks safely.") | Contractor |
| Log in to the Contractor Service Center using the email. | [Log in to the Contractor Service Center for the first time as a contractor](https://www.servicenow.com/docs/Q26rPqIQqUiWAFRPqdJPXg "You can log in to the Contractor Service Center and create various health and safety requests, or access knowledge articles.") | Contractor |
| Add or create the contractor profile on the Health and Safety Contractor Management workspace. | [Add a contractor from the Health and Safety Workspace](https://www.servicenow.com/docs/BBtj58uIVNoY9i7z0ajeCQ "Onboard a contractor to a company listed in the Health and Safety Workspace workspace.") | Safety contractor coordinator |
[Tabela 2. Contractor Service Center Benefits]

{#hs-explore-contractor-service-center__table_sbb_ttl_yfc}

## What to explore next {#hs-explore-contractor-service-center__cf-exploring-parent-links}

To learn more about configuring and using the Contractor Service Center, see:

* [Configuring Contractor Service Center](https://www.servicenow.com/docs/otOR1FUh5eZbhOhyFCvw7w "Set up your implementation for Contractor Service Center by installing the plugins and reviewing and configuring the components installed with it.")
* [Using the Contractor Service Center](https://www.servicenow.com/docs/gOZOJ9Ltw2_X4yf0BwLIKA "A contractor can use the Contractor Service Center to access site safety tools, protocols, documentation, raise health and safety requests, and request permits safely.")
* [Contractor Service Center reference](https://www.servicenow.com/docs/DCUH0~ancHdauMhpioarXw "Using the reference topics, learn about the components, such as the roles, tables, plugins, and store applications that are installed when you install the Contractor Service Center application.")
{#hs-explore-contractor-service-center__ul_tbb_ttl_yfc}