---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Critical Event Management

# Critical Event Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The ServiceNow®
Critical Event Management (CEM) application enables streamlined response to critical events and global threats. It provides end-to-end management of critical events with structured, repeatable playbooks, facilitating
efficient task assignment across teams and locations.

## Get started {#critical-event-management__cf-app-landing-get-started}

|-|-|-|
| [Exploring Critical Event Management](https://www.servicenow.com/docs/JgxHyDdM6skBekL0GvUtMw "Learn how to create and manage critical event tickets, assign tasks to on-site responders, and track the impacted people.")Learn how agents, on-site responders, and employees use the Critical Event Management application. | [Configuring Critical Event Management](https://www.servicenow.com/docs/hv9hKYHCD0QZaH7ZWyCyog "As an admin you can customize the Critical Event Management application by installing the application and reviewing and configuring the components that are installed with the application.")Configure the Critical Event Management workspace. | [Reporting critical events](https://www.servicenow.com/docs/55Cgyi2NR9HjW_3Uwt7Xwg "Report a critical event as an agent or an employee, and self-report your status as an employee.")Report critical events as an agent or an employee. |
| [Sending notifications during a critical event](https://www.servicenow.com/docs/TSfbma0lkVwfCggMhXN04Q "Send critical event notification to impacted people and on-site responders in Critical Event Management to inform them of the situation and request their response.")Send critical event notification to impacted people and on-site responders. | [Managing impacted people](https://www.servicenow.com/docs/e1FXDmUw00AHJbSOs3H~_Q "Generate and manage an impacted people list,view an impacted person's record, and update their status in Critical Event Management.")Manage impacted people, view or update their status. | [Managing related records in a critical event](https://www.servicenow.com/docs/jxtb~TrNlnMWoUQpJLI1yQ "Manage the related records in the Related records Related Item of a critical event in Critical Event Management. Related records include other critical event tasks, Health and Safety incidents, child critical events, and sent notifications.")Manage critical event tasks, create Health and Safety incidents, and relate child critical events. |
|   | [Critical Event Management reference](https://www.servicenow.com/docs/gGmszagJZO948Q5niS_QTQ "Reference topics offer additional information about the lists and forms that you use to configure and operate the Critical Event Management application.")![]()Get detailed description of the forms used in critical event management. |   |
[ ]

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## Additional resources {#critical-event-management__section_zgs_c3m_3hc}

* Learn more about what's new and changed, see the [HR Service Delivery
  release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
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