--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Emergency Exposure Management # Emergency Exposure Management {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 min. de leitura The ServiceNow® Emergency Exposure Management application helps identify users who might have been exposed to infectious diseases by analyzing multiple data sources such as meetings, location, shifts, Wi-Fi access logs, and badge scans of affected users. Emergency Exposure Management uses Microsoft Office 365 meeting invite data, the ServiceNow user profile location, and manual entries to generate a list of potentially exposed users. Emergency Exposure Management uses Microsoft Office 365 meeting invite data, the ServiceNow user profile location, workspace reservations, badge scans, Wi-Fi access data, user daily logs, field service task data, and manual entries to generate a list of potentially exposed users. You can also generate a list of potentially exposed visitors who met an affected user. Emergency Exposure Management provides tracing systems to use the following data sources to generate a list of potentially exposed users: * Microsoft Office 365 meeting invite * Location of the ServiceNow user profile * Workspace reservation * Badge scan log * Wi-Fi access log * Employee daily log * Field service task * Visitors log * Handheld or wearable device proximity sensing data {#emergency-exposure-management__ul_ecd_3j5_bnb} Nota: Some of the tracing systems require you to install other Safe Workplace suite and Emergency Response Management applications. For more information, see [Tracing systems in Emergency Exposure Management](https://www.servicenow.com/docs/zCjxKGy37opJER1_N3smig "A tracing system configured for a contact tracing data source enables you to identify potentially exposed employees by running a diagnostic request.").You can also manually add users whom you know might have been potentially exposed to an affected user. In addition to using the base system tracing systems, you can set up a tracing system that uses your own data source to identify potentially exposed users. For more information, see [Set up a tracing system for an exposure data source](https://www.servicenow.com/docs/sq3BLPd~66ff6~BkUC0d5Q "Set up a tracing system for your exposure data source to identify potentially exposed employees by running the diagnostic requests for an affected employee."). Figura 1. Related lists of potentially impacted users Figura 2. Impacted users related lists Use guided setup to implement Safe Workplace suite Safe Workplace apps : The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided SetupSafe Workplace Guided Setup. For more information about using the guided setup interface, see [Using guided setup](https://www.servicenow.com/docs/access?context=guided-setup&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). ## Use with other Emergency Response Management applications {#emergency-exposure-management__section_fyj_cz5_1lb} Emergency Exposure Management was originally developed to monitor and aid in stopping the community spread of infectious diseases, such as COVID-19 among users. It is part of a suite of ServiceNow® Emergency Response Management applications built on the ServiceNow AI Platform® to assist companies in their emergency response efforts. You can also enable users to self-report their health status through the [Emergency Outreach](https://www.servicenow.com/docs/W8dOdKJ~dqgKvpVoumGM8g "Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels. Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email or mobile push notification to request a user response. Configure other preferred communication channels as desired.") and [Emergency Self Report](https://www.servicenow.com/docs/81H04bNYllnbl1mLbc0t2g "During a crisis, the ServiceNow Emergency Self Report application gives users a way to notify their organization of their health status. It also provides a workflow for qualified users to safely return to work. Managers and response teams can track user reporting.") applications, which are both available in the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do). ## Emergency Response Management for federal customers {#emergency-exposure-management__section_b4r_fjj_blb} Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines. Nota: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Emergency Response Management applications in those environments will need to configure email push notifications instead of Now Mobile push notifications and leverage web interfaces, instead of having the option to use either Now Mobile or web interfaces. {#emergency-exposure-management__table_kxr_yz3_blb__entry__2}{#emergency-exposure-management__p_lwb_nfg_h1c}{#emergency-exposure-management__p_nwb_nfg_h1c}{#emergency-exposure-management__p_qwb_nfg_h1c}{#emergency-exposure-management__p_swb_nfg_h1c} | Type | Instructions | |-|-| | Commercial on-premise | Visit the ServiceNow® Store to download and install the application. | | Federal hosted | See the [Federal downloads for the Emergency Response Management and Safe Workplace suite Safe Workplace apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | Federal on-premise | If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.{#emergency-exposure-management__p_pwb_nfg_h1c} See the [Federal downloads for the Emergency Response Management and Safe Workplace suite Safe Workplace apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | On-premise | See the [Commercial downloads for the Emergency Response Management and Safe Workplace suite Safe Workplace apps \[KB0030258\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030258) article in the Store Help Center for more information. | [Tabela 1. Installation instructions for self-hosted and federal environments] {#emergency-exposure-management__table_kxr_yz3_blb} ## Notice regarding use by organizations {#emergency-exposure-management__section_cgc_ml5_1lb} All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application's compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.{#emergency-exposure-management__p_j3b_nfg_h1c} Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.{#emergency-exposure-management__p_k3b_nfg_h1c} ## Notice regarding use by government agencies {#emergency-exposure-management__section_tkd_zl5_1lb} ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency's Ethics Office or its authorized representative that acceptance and usage of the application is permissible.{#emergency-exposure-management__p_l3b_nfg_h1c} All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's specific requirements.{#emergency-exposure-management__p_m3b_nfg_h1c} * **[Install Emergency Exposure Management](https://www.servicenow.com/docs/TF9ljf6sRXBPGmY1AC5V_w)** You can install Emergency Exposure Management if you have the admin role. * **[Set up Emergency Exposure Management](https://www.servicenow.com/docs/S2DplbwucxWauCdIEA4fSw)** To set up Emergency Exposure Management, install it and then register Microsoft applications. Emergency Exposure Management uses Microsoft Office 365 data to analyze the meetings of affected employees to identify others who were potentially exposed. After installing the Emergency Exposure Management application, set up tracing system for your data sources, diagnostic request task configuration, and register Microsoft applications. * **[Identify potentially exposed users](https://www.servicenow.com/docs/REStnzu6iKkd3Fg7gORPIg)** When a user has self-reported their condition, use Emergency Exposure Management to identify other users who might have come in contact with the affected user. You can analyze multiple data sources such as location, meetings, and workspace reservations of the affected user to identify other users who were potentially exposed. * **[Identify potentially exposed users](https://www.servicenow.com/docs/IFLAFakeLfcQOXMDyyE1Gw)** When a user has indicated a health condition on a self-report, use Emergency Exposure Management to identify other users who might have come in contact with the affected user. You can analyze multiple data sources, such as location, meetings, workspace reservations, badge scans, and Wi-Fi access data of the affected user to identify potentially exposed users. * **[Domain separation for Emergency Exposure Management](https://www.servicenow.com/docs/nB5RzCWzPGHZjHREtywPhQ)** The following table lists the domain separation use cases for service providers (SPs) using this application.