---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Emergency Outreach response options

# Configure Emergency Outreach response options {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure the response options that employees choose from to respond to an Emergency Outreach health status request. You can modify the base system
responses, add new responses, and deactivate responses you no longer use.

## Antes de Iniciar

Role required: sn_imt_checkin.checkin_admin or admin

## Por Que e Quando Desempenhar Esta Tarefa

Response options appear in the Emergency Outreach email notification that employees receive.  
Figura 1. Email message with responses

## Procedimento

1. Navigate to AllEmergency OutreachResponse Options.
2. **Opcional:** Change the text of a response option.
   1. Open the response option.
   2. Edit the text in the Response text field.
   3. Click Update.
   {#config-emergency-outreach-responses__substeps_tcg_3l1_nlb}
3. **Opcional:** Change the order in which response options appear.  
   The easiest way to change the order is to use the list edit feature in the list of response options. You can also open each option to update the order number. Responses appear in numerical order.
   1. In the Order list, double-click the order value to update.  
   2. Enter the number and click the green check mark icon.
   3. Verify that the responses appear in the appropriate order by clicking the Order column header until it is sorted in descending order.
   {#config-emergency-outreach-responses__substeps_yzj_3l1_nlb}
4. **Opcional:** Add a response option.
   1. In the Response Options list, click New.
   2. Fill in the fields.  
      {#config-emergency-outreach-responses__table_okc_rgy_llb__entry__2}

      | Field | Description |
      |-|-|
      | Response text | The text the user can select as a response. |
      | Order | The number that specifies the position of this response in the list. To put the new response: * First, give it the lowest number. * In the middle, give it a number between the numbers of the responses above and below. * At the end, give it the latest number. {#config-emergency-outreach-responses__ul_phc_2hy_llb} |
      | Response value | Read-only, unique value based on the response text. |
      | Active | Option for ensuring that this response option appears in the notification. |
      | SMS Option | The number a user selects to reply to an SMS notification with this response. Every SMS option must have a unique number. Nota: Assign a number if your company will use this response in SMS notifications. |
      | Response mode | The mode of the outreach notification, such as Outreach Acknowledgements. |
      [Tabela 1. Form fields]

      {#config-emergency-outreach-responses__table_okc_rgy_llb}
   3. Click Submit.
   {#config-emergency-outreach-responses__substeps_n13_m41_nlb}
5. **Opcional:** Deactivate a response option by clearing the Active check box and clicking Update.
{#config-emergency-outreach-responses__steps_iql_pp1_nlb}