---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Microsoft Teams integration for Agent Experience

# Configuring Microsoft Teams integration for Agent Experience {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Allow the agents to work and manage the major incidents from Major Incident Management
(MIM) workbench through Microsoft Teams.
* **[Configure Notify connector for Microsoft Teams](https://www.servicenow.com/docs/sdbZT9_FtXF~EUrHOOeUhQ)**   
  Configure your ServiceNow instance with Notify connector for Microsoft Teams application to enable making calls using Microsoft Teams.