---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure the chat to enable auto-import

# Configure the chat to enable auto-import {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a chat configuration to automatically import the chats between the agents and
the requesters for additional tables to extend the auto import functionality.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllServiceNow for Microsoft 365Chat AdministrationChat Configuration.  
2. Click Default option to view the default OOB configuration.  
   Nota:  
   If you want to auto-import chats for certain conditions, create a condition.
3. Navigate to ServiceNow for Microsoft TeamsChat AdministrationChat Configuration.
4. Click New.  
5. On the form, fill the fields.  
   {#configure-auto-import-chats__table_kjb_nl1_sqb__entry__2}

   | Field | Description |
   |:-|:-|
   | Name | Value for the configuration. |
   | Order | Order for the configuration. You can define multiple chat configurations for a single table. The system executes the query based on the descending order. |
   | Active | Option to activate the configuration. Select the check box to activate the configuration. |
   | Auto Import | Option to automatically import the chat. Select the check box to automatically import the chat. |
   | Default | Option to keep the configuration as default. Nota: You cannot define multiple default values for chat configuration. |
   | Table | Option to select the auto-import for a table. |
   | Inherit | Extend and apply to the child tables. |
   | Conditions | Option to define a condition for a chat to be auto-imported. |
   | Opening message | Option to provide a text message that displays to the agent when the agent initiates a chat. This field is enabled only if the Auto Import option is selected. |
   [Tabela 1. Chat configuration]

   {#configure-auto-import-chats__table_kjb_nl1_sqb}

6. Click Submit.  
   The chat configuration defined will be applicable only for the table
   selected. You can extend the chat configuration to other tables by creating
   another chat configuration record.