---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure close condition

# Configure close condition {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure the condition to exclude the chat conversation from auto
importing.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

When a ticket is set to inactive, the system does one final poll for any messages in
the chat, removes the participants such that no further messages about the ticket
can be exchanged in the chat, and then stops polling that chat. This is determined
by the "active" field on a table being set to "false".

For any table with an active field, this behavior works automatically. If your custom
application does not use an "active" field for determining whether the ticket
remains active, define an alternate condition that can be used to denote the ticket
as being closed or inactive.

Alternately, to adhere to platform standards, consider adding an active field to your
custom application and maintaining the state of that field in accordance with the
business logic of your application.

## Procedimento

1. Navigate to AllServiceNow for Microsoft 365Chat AdministrationClose Conditions.
2. Click New.  
3. On the form, fill in the fields.  
   {#configure-close-condition__table_ivn_lw1_sqb__entry__2}

   | Field | Description |
   |:-|:-|
   | Table | Option to select a table to which the requester mapping (auto-import feature) should be applicable. |
   | Inherit | Extend and apply the auto-import feature to the child tables. |
   | Active | Option to activate the requester-mapping record. |
   | Close conditions | Condition builder to define a condition that the record is closed. |
   [Tabela 1. Close condition]

   {#configure-close-condition__table_ivn_lw1_sqb}
4. Click Submit.  
   Nota:  
   If you are creating a close condition for a new table, ensure to create
   business rule for close condition. For more information, refer [Configure business rule for close condition](https://www.servicenow.com/docs/lXLZyKaLjI5faoA70wTYsA "Configure the business rule for close condition to auto-import the chats.").