---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure LLM based provider notifications for ITSM

# Configure LLM based provider notifications for ITSM {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable LLM-based actionable provider notifications for ITSM.

## Antes de Iniciar

Ensure the following:

* You have the latest version of the IT Service Management for Microsoft 365.
* The following LLM Assets have their Status as Published and are Active:
  * _view_approval_details_LLM_
  * _view_add_comments__LLM_

  {#configure-llm-based-actional-notifications-for-itsm__ul_uyz_p5q_m3c}

  To check, navigate to AllConversational InterfacesVirtual AgentDesigner.
{#configure-llm-based-actional-notifications-for-itsm__ul_ttc_5tq_m3c}

Role required: admin

## Procedimento

1. Navigate to ServiceNow for Microsoft 365NotificationsProvider Notifications.
2. In the Notifications list, select Approvals - Actionable.
   1. Scroll down to the Related links, select Actions tab.  
      Verify that two View Details notification actions are listed.  
      Importante:  
      If only one action is listed, you must update to the latest version of the application.
   2. In the Related links, select Link Actions to Content.
   3. Select Approvals link action.
   4. Select the lock icon next to the Actions field.
   5. From the list of actions, select the other View Details action as well.  
      Verify that the Actions field displays two View Details actions.
   6. Select Update.
   7. Save the form.
   {#configure-llm-based-actional-notifications-for-itsm__substeps_qsk_s3b_k3c}
3. In the Notifications list, select Incident commented actionable.
   1. Scroll down to the Related links, select Actions tab.  
      Verify that two View last comment notification actions are listed.  
      Importante:  
      If only one action is listed, you must update to the latest version of the application.
   2. In the Related links, select Link Actions to Content.
   3. Select Incident commented content actions.
   4. Select the lock icon next to the Actions field.
   5. From the list of actions, select the other View last comment action as well.  
      Verify that the Actions field display two View last comment actions.
   6. Select Update.
   7. Save the form.
   {#configure-llm-based-actional-notifications-for-itsm__substeps_qx4_ymb_k3c}
{#configure-llm-based-actional-notifications-for-itsm__steps_ppp_2fb_k3c}

## O que Fazer Depois

You can customize the fields displayed in approval notifications. For more information, see [Customizing approval notification fields](https://www.servicenow.com/docs/LY0Frxe0NQtN7yZgRZ2VYQ "You can customize the approval notification fields by creating the methods in a script include.").