---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configuring Collaboration services for Zoom

# Configuring Collaboration services for Zoom {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set up your  ServiceNow instance to integrate  with the Zoom application.

To connect your  ServiceNow instance to your  Zoom
application and to authorize, you must have the Zoom admin role along with the
ServiceNow admin role.
* **[Set up Zoom spoke](https://www.servicenow.com/docs/JjsL5hxXHjh8Co8kvtpXVQ)**   
  Integrate your Zoom account with your  ServiceNow® instance. Create a custom OAuth application in Zoom and authenticate requests from  ServiceNow.
* **[Enable Zoom chat integration](https://www.servicenow.com/docs/FHU2QjAnDEZGbmzfxJa8VA)**   
  Enable the Zoom Team Chat feature on your ServiceNow® instance by setting the related system properties.
* **[Install fix-script for Collaboration services for Zoom](https://www.servicenow.com/docs/om4CJQ3XljXp3R2RBcymoA)**   
  Install the fix_script_start_chat_field_decorator_IT in the ServiceNow instance to display Start Zoom Chat field decorator/icon in the ticket to initiate a chat with the requester.