---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Customize the Zoom chat form

# Customize the Zoom chat form {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Customize the chat form for additional ServiceNow®
Collaboration services tables by creating a chat configuration.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllCollaboration ServicesZoomChat Configuration.
2. Click  Default  to view the default base system configuration.
3. Navigate to AllCollaboration ServicesZoomChat Configuration.
4. Create a new chat configuration Select New.
5. On the form, fill in the fields.  
   {#create-chat-config-customize-zoom-chat-form__id_ely_h4x_3vb__entry__2}{#create-chat-config-customize-zoom-chat-form__p_qrf_nfg_h1c}{#create-chat-config-customize-zoom-chat-form__p_srf_nfg_h1c}{#create-chat-config-customize-zoom-chat-form__p_wrf_nfg_h1c}{#create-chat-config-customize-zoom-chat-form__p_yrf_nfg_h1c}

   | Field | Description |
   |-|-|
   | Name | Value for the configuration. |
   | Order | Order of the configuration.{#create-chat-config-customize-zoom-chat-form__p_prf_nfg_h1c} You can define multiple chat configurations for a single table. The system executes the query based on the descending order. |
   | Active | Option to activate the configuration.{#create-chat-config-customize-zoom-chat-form__p_rrf_nfg_h1c} Select the check box to activate the configuration. |
   | Messaging Type | Option to select the messaging platform. |
   | Default | Option to keep the configuration as default.{#create-chat-config-customize-zoom-chat-form__p_trf_nfg_h1c} Nota: You cannot define multiple default values for chat configuration. |
   | Auto Import | Option to automatically import the chat.{#create-chat-config-customize-zoom-chat-form__p_vrf_nfg_h1c} Select the check box to automatically import the chat. |
   | Table | Option to select specific chat feature for a table. |
   | Inherit | Extend and apply to the configuration to the child tables. |
   | Conditions | Option to define a condition for a chat for customizations. |
   | Enable opening message | Option to provide a text message that displays to the user when the agent initiates a chat. |
   | Opening message | Option to enable a text message that displays to the user when the agent initiates a chat.{#create-chat-config-customize-zoom-chat-form__p_xrf_nfg_h1c} This field is enabled only if the  Enable opening message  option is selected. |
   [Tabela 1. Collaboration Chat Configuration form]

   {#create-chat-config-customize-zoom-chat-form__id_ely_h4x_3vb}
6. Select Submit.  
   The defined chat configuration defined is applicable only for the selected
   table. You can extend the chat configuration to other tables by creating
   another chat configuration record.