---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Company Event Troubleshooting

# Company Event Troubleshooting {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Company event troubleshooting steps help resolve reservation changes and cancellations.

## Antes de Iniciar

* Role required: sn_cd.content_manager
{#ec-wsd-integration-troubleshooting__ul_bff_sw5_2yb}

## Por Que e Quando Desempenhar Esta Tarefa

Provides helpful troubleshooting steps to manage new and existing reservations for your company events.  
Nota:  
This integration is for Company Events only. Workplace Service Delivery core and Workplace Reservation plugin is required to complete company event reservations.

## Procedimento

1. Navigate to Workplace Service ManagementPortalNew Reservation.

Nota:  
see [Workplace Service Delivery Integration](https://www.servicenow.com/docs/hEEc2cZ6sk3UTyd8Nav1DQ "Create new reservations and make changes to existing reservations for your company events from the Workplace Service Management portal, which integrates with Employee Center Pro.") for more information on creating new company events, reservations details, and reservation actions.  
Figura 1. New Reservation  
Nota:  
Content Manager role is required to create a new company event in the content library.

2. When your reservation is open, select theActions drop-down menu to Change reservation, Cancel reservation, or Share reservation.

Figura 2. Cancel reservation

3. Write Cancel notes to describe the reason for canceling the event.
4. Select Cancel all reservations to complete the cancellation.  
   Nota:  
   The status of the reservation will update to canceled. The original reservation can still be viewed within the reservation content preview details. However, only the content manager can add reservations, if needed.

Figura 3. Cancel notes

5. Refresh to validate reservation changes.  
   Reservation details for company event is updated based on the Action you selected.