---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Request-based chat access for a guest user

# Request-based chat access for a guest user {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Request-based pre-published app chat access enables a guest user to start and import chats in a single ServiceNow® for Microsoft Teams instance.

Guest sharing is enabled by default in Microsoft Entra ID and in ServiceNow for Microsoft Teams. As a result, users can invite
guests to teams and sites, and share files with guests without having to request assistance from
the IT department.

Guests can take the following actions:

* Initiate a chat with people from outside their organization.
* Import their chat conversations with people from outside their organization.

{#guest-user-chat-access-mt__ul_dsm_mm4_f5b}

For information about configuring access for guest users, see [Guest access in Microsoft Teams](https://docs.microsoft.com/en-us/microsoftteams/guest-access).

Guest access configuration is applicable to the following tables in both IT Service Management integration with Microsoft Teams and HR Service Delivery
integration with Microsoft Teams applications:

* HR Core task (sn_hr_core_task)
* HR Life events Case (sn_hr_le_case)
* HR Core case (sn_hr_core_case)
* Request Item (sc_req_item)
* Task (sc_task)
* Incident (incident)
* Request (sc_request)
* Change request (change_request)

{#guest-user-chat-access-mt__ul_wtl_3sn_f5b}

The ServiceNow system admin can extend guest access to other tables.
* **[Enable chat access for a guest user](https://www.servicenow.com/docs/bQrlkzfUVooBZxc0_x6FpA)**   
  Enable chat access for a guest user while configuring ServiceNow® for Microsoft Teams settings for a pre-published app.