---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Import messages from Agent Workspace

# Import messages from Agent Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can import the conversation with a user from the agent workspace and append them in the Comments to store all the important messages in the ServiceNow.

## Antes de Iniciar

Role required: user

## Procedimento

1. Navigate to an open ticket in your ServiceNow instance from agent work space.  
   {#import-messages-agent-workspace__table_q3g_5zf_3nb__entry__2}

   | Record | Description |
   |:-|:-|
   | Incident | Navigate to IncidentOpen. Open the record that you want to work on. |
   | Change Request | Navigate to ChangeOpen. Open the record that you want to work on. |
   | Request Item | Navigate to RequestsOpen Requests. Open the record that you want to work on. |
   [Tabela 1. Navigational path]

   {#import-messages-agent-workspace__table_q3g_5zf_3nb}
2. From the Start Microsoft Teams Chat menu, select Import messages.  

   <br />

   Nota:  
   If you aren't logged in, you receive a prompt to log into Microsoft Teams.
3. Select the messages that you would like to import, then select Import messages.