---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Initiate Microsoft Teams group chat from MIM workbench

# Initiate Microsoft Teams group chat from MIM workbench {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can initiate a Microsoft Teams group chat from the MIM workbench
to work towards the resolution of the task.

## Antes de Iniciar

Role required: major_incident_manager

## Procedimento

1. Navigate to AllIncidentMajor IncidentsOpen.
2. Open the relevant major incident.
3. Click View Workbench.
4. Click Collaborate tab.
5. Click Initiate button.  
6. Within the dialog box that appears, select the participants for the chat.  

   The dialog box displays the Recommended and
   Selected participants for the chat.

   All
   users from the assigned group for the ticket are in the recommended section
   by default. The user who initiates the chat is added to the selected list of
   participants.
7. Click Add Participants list to:  
   * Users: Enter the name of the user to include in the chat.
   * Group: Enter the group of users to be included in the chat.

     If the On-Call Scheduling (com.snc.on_call_rotation) plugin
     is activated, the On-Call Scheduling users will be added when you
     select a group. On-Call Scheduling (com.snc.on_call_rotation) plugin
     isn't activated, it adds all users from the selected group.
   * Email: Enter a valid email of the participant to be included in the chat.
   {#initiate-ms-teams-group-chat-mim-workbench__initiate-ms-teams-group-chat}
8. Click Add to selected.  
   The Chat Title appears only if there are more than two participants in the chat.
9. Click Start Chat.

## Resultado

The Microsoft Teams application opens the tab where the agent can chat with all the selected participants.