--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Install Employee Center Pro # Install Employee Center Pro {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura Employee Center Pro extends the standard Employee Center capabilities and provides a platform for employees to communicate and be engaged. ## Antes de Iniciar Employee Center Pro requires a separate subscription from the rest of the ServiceNow AI Platform. If you are already using Employee Center and want to upgrade to Employee Center Pro, contact your ServiceNow account manager to purchase the subscription. Nota: Before purchasing a subscription, you can evaluate the feature on a non-production instance without charge by requesting it from the Now Support Service Catalog. For more information, see [Request a plugin](https://www.servicenow.com/docs/access?context=t_RequestAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US). The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed. * Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186). {#install-ec-pro__ul_fqy_mss_4qb} Install the Enterprise Service Management Integrations Framework (sn_hr_integ_fw) plugin to enable Employee Center Pro to integrate with third-party systems. See [Enterprise Service Management Integrations Framework](https://www.servicenow.com/docs/VN4s0S__WtmOzv1JEqq0Bw "The ServiceNow Enterprise Service Management Integrations Framework application contains common components that can be used for integrating your ServiceNow application with third-party systems. It uses the flow designer capability to communicate with external instances and third-party systems."). Role required: admin ## Por Que e Quando Desempenhar Esta Tarefa Employee Center Pro installs the following dependent plugins: Employee Center application (sn_ex_sp) : Installs a customizable multi-department portal and framework to help administrators build a self-service portal that provides a great self-service experience for employees. Employee Center Core (sn_hr_sp) : Activates a portal framework that allows administrators to build a mobile-friendly self-service experience for users. Employee experience taxonomy (sn_ect) : Provides an employee content taxonomy for multi-department service delivery. Employee Experience Foundation (sn_ex_emp_fd) : This plugin contains components such as best practice email layouts that improve employee experiences. For information on the roles, tables, and widgets installed with Employee Center Pro, see [Components installed with Employee Center Pro](https://www.servicenow.com/docs/JXpMy8I4HWk10cPCg16o6A "Several types of components install with the activation of the Employee Center Pro plugin, including user roles and tables."). ## Procedimento 1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. 2. Find the Employee Center Pro application (sn_ex_sp_pro) using the filter criteria and search bar. You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html). 3. In the Application installation dialog box, review the application dependencies. Dependent plugins and applications are listed if they will be installed, are currently installed, or need to be installed. If any plugins or applications need to be installed, you must install them before you can install Employee Center Pro. {#install-ec-pro__step-review-dependencies} {#install-ec-pro__step-review-dependencies} 4. Select the Load demo data check-box to include the demo data along with your install or repair your install with demo data checked. Nota: Dependent plugin demo data is not automatically installed. To use demo data, repair the plugins with demo data checked. See [Repair a ServiceNow application](https://www.servicenow.com/docs/access?context=repair-app&version=australia&pubname=australia-platform-administration&ft:locale=en-US). 5. Select Install. 6. Run the fix script  Set primary topics for Employee taxonomy  to  index the  curated experiences  demo data into  search and recommended content  . For more information, see [Run fix scripts to update Employee Center](https://www.servicenow.com/docs/xtJ8_OODI6UFXynMmZ_Y2w "Manually run fix scripts to upgrade to the latest taxonomy-based Employee Center. Download the latest version from the ServiceNow Store before running the scripts. The scripts update your existing portal setup to Employee Center without performing multiple set up or configuration steps."). {#install-ec-pro__steps_iqy_mss_4qb} ## O que Fazer Depois * Check and allow all the RCA (Requested Caller Access) privileges requested by Employee Center. For more information on running a fix script for RCA approvals, see [Run fix-script for RCA approvals](https://www.servicenow.com/docs/GRaSUp2g2f5NvLxpTt67tQ "After you install or upgrade to the latest Employee Experience applications from ServiceNow Store, you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request."). * Install plugins to extend Employee Center Pro capabilities: Content Experiences (sn_ca) : Package your content into a campaign using multiple channels to deliver the right message to the right audience at the right time. For more information to activate this plugin, see [Activate Content Experiences](https://www.servicenow.com/docs/9SbIG9BDLIZDxKikOsCU~Q "You can activate the Content Experiences [sn_ca] plugin if you have the admin role to deliver targeted content and campaigns to keep employees informed and engaged. This plugin includes demo data and activates related plugins if they are not already active."). Content Publishing (sn_sd) : Use Content Publishing to create different types of information you want to distribute to your employees. For more information to activate this plugin, see [Activate Content Publishing](https://www.servicenow.com/docs/STWY_sLouoM48rhT~in8dg "Activate the Content Publishing [sn_cd] to create and distribute engaging employee content. This plugin includes demo data and activates related plugins if they are not already active. To use the Employee Communities feature, activate the Customer Communities [com.sn_customer_communities] plugin."). Content Analytics (sn_cda) : Content Analytics helps you decide when content is stale, needs refreshing, and how engaged your employees are with your communication. For more information to activate this plugin, see [Activate Content Analytics](https://www.servicenow.com/docs/6jLoU_7Tx4gLsJKEZBbgow "Activate Content Analytics if you have an admin role to use the default analytics solution that provides web portal traffic analytics, as well as Content Experiences (aka Campaigns) related engagement statistics."). Content Governance (sn_cg) : Content Governance provides a streamlined way for employees to request content to be created, track the progress, preview the content, and approve it before it is published. For more information to activate this plugin, see [Activate Content Governance](https://www.servicenow.com/docs/bji3o~Q94U8a03VfqhY_RQ "You can install the Content Governance application (sn_cg) to provide a streamlined method for employees to request content to be created for Content Publishing.") {#install-ec-pro__ul_j5x_h1f_p1c} **Referência relacionada** * [Components installed with Employee Center Pro](https://www.servicenow.com/docs/JXpMy8I4HWk10cPCg16o6A "Several types of components install with the activation of the Employee Center Pro plugin, including user roles and tables.")