---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Configuring ServiceNow for Microsoft Teams and Microsoft 365 integration {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

ServiceNow® for Microsoft Teams enables agents to initiate chat with employees and import the chat, and enables employees to view and receive chat service from within  the Microsoft Teams application.
Importante:  
* Actions that require the admin role, can also be performed with the sn_now_teams.admin role.
* From [IT Service Management for Microsoft 365](https://store.servicenow.com/sn_appstore_store.do#!/store/application/14eb9da8c3f310102986a81c8640dd08/2.6.7?referer=/store/product/9389b69edbb8e810d27e581adc9619ca) (version 2.6.7), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.
* From [HR Service Delivery for Microsoft 365](https://store.servicenow.com/sn_appstore_store.do#!/store/application/23364660c3b31010aab55b79c840ddc2/3.3.6?referer=/store/product/9389b69edbb8e810d27e581adc9619ca) (version 3.3.6), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.

{#integrate-sn-teams__ul_onl_tyv_dzb}

For upgrading existing Microsoft Teams capabilities to Microsoft 365 applications, see [Integrating ServiceNow with Microsoft 365 applications for Employee Experience](https://www.servicenow.com/docs/I8QkrD4bYuteGglmj9Kjiw "Set up your ServiceNow Employee Center instance to integrate Microsoft 365 applications.").
* **[Configuring Microsoft Teams integration for Employee Experience](https://www.servicenow.com/docs/ogUpuWMzyFczykBPhNL2vA)**   
  Offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.
* **[Configuring Microsoft Teams integration for Agent Experience](https://www.servicenow.com/docs/QhiiOgVzVDynKpWnM3sZbg)**   
  Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams.