---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Map email fields to a catalog item

# Map email fields to a catalog item {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Map email fields to catalog item fields to pre-fill information and reduce the time taken to raise a request.

## Antes de Iniciar

Role required: sn_outlook_addin.outlook_addin_setup, sn_hr_sp.admin, sn_hr_sp.esc_admin

## Procedimento

1. Navigate to AllServiceNow Add-Ins for OfficeCatalog Mapping Configurations.
2. On the Catalog Mapping Configurations list, select New.
3. On the Catalog Mapping Configurations form, fill in the fields.  
   For a description of the field values, see [Catalog Mapping Configurations form](https://www.servicenow.com/docs/m5LWPu33QHVlVKZLHmtYFw "The Catalog Mapping Configurations form helps you customize mapping of emails and catalog items.").  
   Nota:  
   The fields from Microsoft Outlook are based on the Extension Point Type selected in the manifest file. Ensure that the catalog item matches the catalog item in the office controls of the add-in manifest. For more information about the manifest, see [Create a manifest file](https://www.servicenow.com/docs/wN7G2uVq1xQ1i3vA~AxcOw "Create and download a manifest file with the configurations that you want to enable for the ServiceNow Add-in for Microsoft 365.").
4. Save the form.  
   A Catalog Mapping Configuration record is created. You can add Office Mailbox to Catalog Field Mapping records to map individual fields.
5. In the Office Mailbox to Catalog Field Mappings related list, select New.
6. On the Office Mailbox to Catalog Field Mappings form, fill in the fields.  
   For a description of the field values, see [Office Mailbox to Catalog Field Mappings form](https://www.servicenow.com/docs/9RhA1MuQTZrBj7eWy4iXFg "The Office Mailbox to Catalog Field Mappings form helps you map an email field to a catalog item field.").
7. Save the form.  
   An Office Mailbox to Catalog Field Mappings record is created. You can create more records to map fields based on your requirement.