---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Outlook Actionable Messages compatibility for surveys

# Outlook Actionable Messages compatibility for surveys {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Survey definitions must be compatible with Outlook Actionable Messages (OAM) to display surveys in the Microsoft Outlook application.

## Conditions for OAM compatibility {#oam-survey-compatibility__section_vkq_bpb_n1c}

The survey definition must meet the following conditions to be compatible with OAM.

* Outlook Actionable Messages must be selected in the survey definition. For more information, see [Modify a survey definition](https://www.servicenow.com/docs/access?context=t_ModifySurveyDefinitions&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
* The survey must be active and published.
* The survey must not contain image scale questions with other question types. For more information, see [Survey question data types](https://www.servicenow.com/docs/access?context=r_SurveyQuestionDataTypes&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
* The survey can only contain one image scale question.

{#oam-survey-compatibility__ul_lml_rtb_n1c}  
Nota:  
If the survey contains more questions than the value of the sn_ms_oam.feedback_survey_question_count system property, the survey opens on the portal specified in the sn_ms_oam.portal.suffix property. For more information, see [Configure system properties to update the survey question limit](https://www.servicenow.com/docs/QjM6CB58ftvidEbwZR_eWw "Configure system properties to update the question limit for a survey to be displayed in Microsoft Outlook.").